Manager, Service Delivery Analytics & Planning (New York)

$10k

Full-time

Hinge

Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About The Role
We’re looking for a strategic and analytical perator to join our Service Delivery organization as Manager, Service Delivery Analytics & Planning. This role will support operational performance across Trust & Safety Operations through analytics, workforce planning, operational monitoring, vendor budget management, quality insights, and process optimization.
This individual will serve as a centralized operational intelligence function for the organization — translating data into actionable insights, proactively identifying operational risks and performance trends, and helping leadership drive scalable, efficient, and high-quality service delivery outcomes.
The ideal candidate combines strong analytical capabilities with operational thinking, thrives in fast-paced environments, and enjoys solving complex operational problems through data, systems, and process improvement.
Responsibilities
Operational Reporting & Performance Insights
Partner with leadership to own KPI, SLA, productivity, and performance reporting across Trust & Safety Operations, building scalable dashboards and frameworks that give visibility into operational health across vendor and internal teams
Turn data into insights and recommendations that improve efficiency, throughput, service quality, and customer experience
Performance Governance
Partner with the QA leader to build reporting that connects quality outcomes to operational performance, and help establish a balanced framework that evaluates both efficiency and quality
Operational Monitoring & Mission Control
Serve as the centralized function for operational health monitoring, proactively identifying spikes, anomalies, and emerging risks, and working with Service Delivery and T&S Ops leadership on alerting, root-cause investigation, and mitigation
Forecasting, Workforce Planning & Allocation
Build and maintain forecasting, workforce planning, and capacity models across vendor and internal operations, evaluating demand drivers and staffing trends to improve planning accuracy
Vendor Budget Management
Partner with Service Delivery leadership on vendor budgets, cost models, and financial tracking, and evaluate staffing investments, vendor performance, and cost optimization opportunities
Investigative Analytics & Process Optimization
Analyze tooling, workflows, and processes to uncover trends affecting quality and productivity, and partner cross-functionally on process improvements
Support monthly and quarterly operational planning and strategy initiatives through deep-dive analysis and business recommendations
What We're Looking For
3+ years of experience in operations strategy, business operations, workforce planning, analytics, Trust & Safety operations, quality operations, or related operational environments
Strong analytical and problem-solving capabilities with experience translating data into operational action
Experience building dashboards, forecasting models, operational reporting frameworks, and performance scorecards
Familiarity with SLA governance, KPI management, quality assurance reporting, and operational performance monitoring
Experience supporting vendor operations and/or BPO environments preferred
Strong Excel/Google Sheets skills required; experience with Looker, SQL, or similar BI tools preferred (Tableau experience valued)
Comfortable navigating ambiguity and operating in fast-moving, high-growth environments
Excellent communication and stakeholder management skills
Up to 25% travel
As a Member Of Our Team, You’ll Enjoy
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are…
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
#Hinge
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

Apply

Vacancy posted 8 hours ago

Similar jobs that could be interesting for youBased on the Manager, Service Delivery Analytics & Planning (New York) in New York, NY vacancy

Senior Manager Advisory Services (New York)
$164k - $187k
...recognized leader in management consulting and... ...development, delivery leadership... ...the team and our service offerings. Reporting... ...the sale of new engagements... ...and transition planning, sustainable... ...consultants • Strong analytical and structured... ...Location: New York, NY. In-office...
Suggested
Full time
Work at office
Immediate start
Remote work
Relocation
AccountAbility
New York, NY
8 hours ago
Corporate Real Estate Services Manager (New York)
$115k - $125k
...Corporate Real Estate Services Manager – New York, NY (onsite) Global investment... ...bank is seeking a CRES Delivery Manager. Reporting to the... ...by facilitating effective planning and support mechanisms to... .... Strong financial and analytical skills, including budgeting...
Suggested
Full time
Contract work
Work at office
Local area
Immediate start
Career Group Search
New York, NY
8 hours ago
Senior Manager, Regional Security Operations New New York, NY
$145k - $160k
...Senior Manager, Regional Security Operations Office: New York, NY Department: Security Operations — Security Job... ...bureaus, ensuring consistent service delivery and operational resilience.Establish... ...and emergency response planning experience. The ability to adapt...
Suggested
Contract work
For contractors
Work at office
Local area
Flexible hours
Jobleads-US
New York, NY
4 days ago
Oliver Wyman - Office Services Manager - New York
$79k - $116k
...people and investments, and management consulting. Together with Marsh... ...experience for our New York office and provide oversight... ...oversee workplace operations and service delivery, build trusted relationships... ...required data, and support space planning, internal moves, and...
Suggested
Minimum wage
Full time
Work at office
Local area
Remote work
Flexible hours
Afternoon shift
3 days per week
Early shift
1 day per week
Oliver Wyman
New York, NY
2 days ago
Manager, Service Delivery Analytics & Planning
$10k
...Role We’re looking for a strategic and analytical perator to join our Service Delivery organization as Manager, Service Delivery Analytics & Planning. This role will support operational... ...is reflective of a position based in New York City. This salary will be subject to...
Suggested
Full time
Work experience placement
Hinge
New York, NY
3 days ago
Service Manager, Mailroom Operations (New York City Metropolitan Area)
...About the Role: As a Service Manager of Mailroom Operations, you will... ...responsible for overseeing the delivery of high-quality services to... ...service delivery strategies, plans, and initiatives to meet... ...problem-solving skills and analytical abilities, with the ability...
Full time
Remote work
Flexible hours
XBP Global
New York, NY
8 hours ago
Tax Senior Manager/Director, Professional Services (New York City Metropolitan Area)
...experienced Tax Senior Manager or Director... ...the Professional Services sector. This is a... ...practice through new business development... ...is based in New York, NY with a hybrid... ...Oversee complex tax planning and compliance engagements... ...research and analytical capabilities ~...
Part time
Local area
Madison-Davis, LLC
New York, NY
8 hours ago
Institutional Equity Division - Director, Fund Services Valuation & Quality Assurance (New York/Purchase)
$95k - $190k
...global financial services firm providing a... ...securities, investment management and wealth... ...with offices in New York, London, Dublin,... ...Office support Analytics Corporate Secretary... ...a defined time delivery schedule Develop... ...with excellent planning and prioritization...
Full time
Temporary work
Work at office
Worldwide
Flexible hours
Morgan Stanley
New York, NY
7 days ago
Hotel Manager (New York)
...The Hotel Manager is responsible for overseeing the day... ...the property, driving service excellence, brand standards... .... Ensure consistent delivery of luxury service... ...federal regulations, and New York City hospitality requirements... ..., implementing action plans to continuously improve...
Full time
Local area
Flexible hours
Afternoon shift
Viceroy Hotels and Resorts
New York, NY
8 hours ago
Assistant Front Office Manager (New York City Metropolitan Area)
$66.3k - $75k
...International Hotel & Tower New York provides the finest standard... ...an Assistant Front Office Manager to join our dynamic team!... ...well as long-term strategic planning. Responsibilities include, but... ...ensuring consistently exceptional service delivery; long and short-term...
Temporary work
Part time
Work at office
Local area
Flexible hours
Shift work
Trump International Hotel & Tower New York
New York, NY
8 hours ago
Network Service Delivery Manager (New York City Metropolitan Area)
$125k - $145k
..., and Software Engineering, servicing an array of noteworthy financial... ...Network Service Delivery Manager to coordinate and oversee network... ...this role if filled within New York, NY is $125k - $145k/year &... ..., approvals, implementation planning, and post-change reviews....
Full time
Temporary work
Flexible hours
Synechron
New York, NY
8 hours ago
Tax Manager - Commercial Services (New York City Metropolitan Area)
$145k - $175k
...Tax Manager – Commercial Services Location: New York (Hybrid) Join a Growing Public Accounting Firm A leading... ...complex tax engagements from planning through completion. Working closely... ...platforms. Excellent research, analytical, and problem-solving abilities....
Full time
Flexible hours
Insite US
New York, NY
8 hours ago
Tax Manager - Private Client Services (New York City Metropolitan Area)
$145k - $175k
...Tax Manager – Private Client Services Location: New York (Hybrid) Advance Your Career with a Growing... ...proactive tax planning, this role offers the opportunity... ...planning through final delivery, ensuring projects are... .... Excellent analytical, organisational, and project...
Part time
Insite US
New York, NY
8 hours ago
General Manager, Health, Beauty & Wellness Services (Chicago or New York)
$190k - $280k
...Category General Manager to own its strategy... ...the integrated HBW plan, sets priorities... ...marketing, product and analytics teams. The role... ...into the markets, services and merchant... ...decision parameters and delivery commitments with... ...Annual equity award New York City or Chicago...
Local area
Groupon
New York, NY
a month ago
Senior Manager, Revenue Operations - Exchange (New York City Metropolitan Area)
$169k - $234k
...help leadership understand, plan for, and grow that demand.... ...planning, and partner account management for this demand. Exchange... ...leadership will rely on you as their analytical and operational partner. You'... ...: This role is based in our New York, NY, office and requires...
Full time
Work at office
Flexible hours
Shift work
InMobi Advertising
New York, NY
8 hours ago
Senior Manager, AI Operations & Enablement (New York City Metropolitan Area)
...Job Title: Senior Manager, AI Operations & Enablement Location: New York City, Midtown Manhattan –... ...orchestrate the end-to-end delivery of AI initiatives... ...will establish execution plans, manage dependencies and... ...AI, generative AI, data/analytics, automation, or digital...
Full time
G-III Apparel Group
New York, NY
8 hours ago
Operations Manager (New York)
...experiences. Located in New York City, we operate in a... ..., operations, and service come together to create... ...NY, for an Operations Manager. The Operations Manager... ...role requires strong analytical skills, problem-solving... ...management, financial planning, and resource allocation...
Full time
189 Chrystie Partners LP
New York, NY
8 hours ago
Revenue Operations Associate (New York City Metropolitan Area)
$85k - $120k
...seeking a highly analytical and commercially minded... ..., from acquiring new employer clients... ...Revenue Planning & Forecasting... ...improve pipeline management, forecasting accuracy... ...benefits, financial services, or B2B2C environment... ...based in our New York City office....
Full time
Work at office
Flexible hours
Kashable
New York, NY
8 hours ago
Director of Affordable Operations - New York, NY
$160k - $180k
...Associates, our dynamic services platform spans development, management, leasing, and marketing,... ...unparalleled market of New York City, where unique needs... ...Administration, Housing, Urban Planning, Psychology, or a... ...performance. Strong analytical skills with the ability...
Full time
For contractors
Work at office
Local area
Work from home
Rose Associates Inc.
New York, NY
9 days ago
Assistant Director - Citywide Government Operations (New York City Metropolitan Area)
$161.84k
...The Mayor’s Office of Management and Budget (OMB) is the... ..., which fund the services and activities of approximately... ..., and the offices of New York City elected officials... ...four-year financial plans for their agencies;... ...budget and preparing analytical reports and briefings;...
Full time
Work at office
New York City Mayor's Office of Management and Budget
New York, NY
8 hours ago
Sales Operations Manager (New York)
$100k - $120k
...Sales Operations Manager – LOVE LLC Location: New York, NY (60 Charlton Street) — In-office... ...management, and sales analytics, serving as the critical... ...Chain team to inform demand planning and S&OP. Identify... ...Monitor on-time, in-full delivery performance across all channels...
Full time
Work at office
Local area
Be LOVE™
New York, NY
8 hours ago
HR Operations Specialist (New York City Metropolitan Area)
...Based in our New York City Corporate Office; this is not a remote... ...with a primary focus on People analytics, reporting, and operational... .... Support workforce planning, budgeting, forecasting, and... ...the company’s Health & Safety management system and ISO 45001 certification...
Full time
Work at office
Inditex
New York, NY
8 hours ago
Facilities Manager (New York City Metropolitan Area)
$95k - $105k
...artists to create new work in fields ranging... ...sector, New York City, and beyond.... ...The Facilities Manager is responsible for... ...ensure the successful planning and execution of all... ...aligning customer service within the Facilities... ..., and analytical skills Proficient...
Full time
For contractors
Work at office
Local area
Flexible hours
Night shift
Weekend work
The Shed (NY)
New York, NY
8 hours ago
Manager, Client Leadership (New York City Metropolitan Area)
...We're currently seeking a Manager, Client Leadership. This individual... ...for assisting in the annual planning process and the management of... ...distance from our office in New York for a hybrid work schedule.... ...Media Team, Strategic Planning, Analytics and Creative) to develop...
Part time
Work at office
Mars United Commerce
New York, NY
8 hours ago
Structured Finance - Asset-Backed Securities (Oil & Gas), Senior Director - New York
$190k - $220k
...Oil & Gas), Senior Director - New York Requisition ID: 49393... ...methodologies, indices, research, and analytical products. Fitch Ratings is... ...in financial information services operating in more than 30 countries... ...in Your Future: Retirement planning and tuition reimbursement...
Temporary work
Work experience placement
Internship
Work at office
Immediate start
3 days per week
Fitch Group
New York, NY
4 days ago
Director of Assessment and Evaluation - Department of Medical Education (New York City Metropolitan Area)
$86.77k - $150k
...Evaluation (Director) is responsible for managing all aspects of the assessment and... ...leads to programmatic decision-making and planning, institutional accreditation, and continuous... ...largest academic medical systems in the New York metro area, with more than 48,000 employees...
Part time
Traineeship
Work at office
Local area
Icahn School of Medicine at Mount Sinai
New York, NY
8 hours ago
Senior Manager, Business Operations & Program Management New York City, New York, United States of America Business Operations
$129.5k - $191.95k
## Senior Manager, Business Operations & Program ManagementNew York City, New York, United States of AmericaApply... ...for goods and services, as well as the ability... ...Operations, Quality & Analytics, the Sr. Manager, XOPP... ...and Finance, to turn plans into disciplined execution...
Full time
Work at office
Local area
Immediate start
Flexible hours
Jobleads-US
New York, NY
1 day ago
Senior Account Executive (New York City Metropolitan Area)
...Sales OFFICE LOCATION: New York IPC is a global... ...communications and managed connectivity solutions... ...Communication products and services into strategic... ...voice and communications analytics, surveillance and compliance... ...strategic account planning for each assigned...
Full time
Work at office
Local area
IPC Systems
New York, NY
8 hours ago
Account Manager, Amazon (New York)
...family-run business based in New York, NY, focused on developing global... ..., and placement. The Amazon Manager works closely with cross-... ...brand performance Business Planning: Contribute to joint business... ...Amazon Seller Central ~ Analytical mindset with experience working...
Full time
AS Beauty Group
New York, NY
8 hours ago
Senior Account Executive: Beauty (New York)
...Tractenberg & Co. is a full-service, boutique-style... ...hybrid role based in New York, NY, with a mix of in-... ...leads day-to-day account management for beauty clients, overseeing campaign planning, execution, and... ...influencer marketing, analytics, and best practices for...
Full time
Work at office
Remote work
Work from home
Worldwide
Tractenberg & Co.
New York, NY
8 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Manager, Service Delivery Analytics & Planning (New York). Be the first to apply!