Account Support Specialist

Job Description

Job Description

We are looking for an experienced, detail-oriented administrative team member to support corporate account operations and serve as a dependable point of contact for customers and internal partners. This Long-term Contract position is ideal for someone who can balance customer support, detailed account administration, and cross-functional coordination in a fast-paced business environment. The role requires sound judgment, strong communication skills, and the ability to manage sensitive information while helping ensure accurate pricing, billing, and account setup activities. You will contribute to strong customer relationships by resolving issues efficiently and keeping daily processes organized and on track.

Responsibilities:
• Build productive working relationships with customers and internal teams to understand account expectations and respond effectively to service needs.
• Investigate and address customer inquiries related to credits, product matters, pricing, distribution, and service concerns by coordinating with the appropriate business partners.
• Act as a central contact across departments to support smooth order-to-cash activities and improve day-to-day operational follow-through.
• Prepare, update, and maintain customer agreements, including pricing structures and rebate terms, within company systems.
• Review billing and pricing information with internal stakeholders to identify discrepancies and help drive timely invoice resolution.
• Maintain customer account records and complete ongoing master data updates with a strong focus on accuracy and consistency across platforms.
• Partner with Finance and Legal teams to gather and examine financial information needed to support agreement documentation and related approvals.
• Track assigned projects, monitor progress against timelines, and provide administrative support for additional business initiatives as needed.• Bachelor’s degree in Business or equivalent practical experience in an administrative or support capacity.
• At least 2 years of office administration, project coordination, or related experience requiring close attention to detail.
• Demonstrated customer service experience with direct interaction and issue resolution for external or internal clients.
• Strong business and financial understanding, including the ability to review pricing, billing, or other account-related information.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent organizational, prioritization, and multitasking skills with close attention to detail.
• Ability to exercise discretion, protect confidential information, and make sound decisions in a fast-moving environment.