Resource Center Manager

Job Description Summary The Resource Center Manager supports the development and implementations of programs, initiatives, and activities that drive the operational and financial performance of the Company’s property management portfolio and the Resource Center, and works with real estate operators, the business and functional leaders, and members of the Resource Center to introduce and sustain best practices and process improvements through centralization of the administrative processes from onsite operations. The Resource Center is Greystar's centralized team focused on supporting Greystar communities' property operations by completing various administrative and financial-related tasks pertaining to delinquency management and collections, invoice processing, lease renewals, move-outs, accounting month end processes, and more! Experience with OneSite property management software is preferred. Essential Responsibilities Manages and supports implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures. Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in developing and implementing training, tools, and systems that ensures the integration of best practices into the operation of the centralized Resource Center. Supports and manages work activities and acts as the key point of contact with various departments and team members and others as needed to successfully onboard communities to the new platform as required to ensure assigned tasks are completed. Oversees operational success by ensuring that onboarded and optimized communities to the Resource Center are fully functional with Resource Center platforms. Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction. Ensures Company’s set KPIs are met and/or exceeded through regular tracking of property level metrics. Communicates with and supports the onsite leaders, business managers and other support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations. Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary. Knowledge, Skills, Abilities Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation. Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Experience in using the Company’s property management applications (OneSite, Yardi, Entrata, Workday) is preferred. Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information. Demonstrated understanding of multifamily property operations and, in particular, of lease terms and lease enforcement, including collections. Employment history that demonstrates the application of multifamily property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of multiple apartment communities, resolve customer complaints and issues, and complete financial records, documents, and reports. College degree in related field, and/or equivalent combination of education and experience is preferred. Minimum of three years of property management or other related experience preferred. Preferred Leadership & Operational Experience Minimum of three years of progressive leadership experience in multifamily operations, community management, or similar high-volume environments. Proven ability to lead, coach, and develop high-performing teams, with experience driving accountability and engagement. Strong data acumen with a track record of driving performance through KPIs and operational metrics. Demonstrated ability to bring structure and consistency through process improvement and standardization. Physical Demands Incumbents must be able to view computer screens, mobile devices, and other electronic equipment for extended periods of time where visual strain may result. Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance. Incumbents may be required to perform physical actions such as bending, stooping, crawling, and work in other positions necessary to accomplish the installation of computer systems and equipment. Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Additional Compensation Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. #J-18808-Ljbffr Greystar Worldwide, LLC