Install Coordinator

Job Description

Job Description

Description:

At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.

We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.

If you're passionate, skilled, and ready to grow—we want you on our team.

The HVAC Install Coordinator will be responsible for overseeing and coordinating the installation of HVAC systems in residential homes. This role involves scheduling, communication with customers and technicians, and ensuring that all installations are completed efficiently and to the highest standards.

Benefits:

• Top Compensation in Atlanta – We’ve done the research.
• No On-Call and No Sunday’s! – Enjoy your time off.
• Weekly Review Bonuses – Your performance pays off.
• Company Sponsored Insurance Provided
• 401(k) with Company Match – Invest in your future.
• Paid Gym Membership – You choose the gym.
• Company-Sponsored Dental, Vision & Life Insurance
• Paid Holidays & PTO – 6 holidays + 5 PTO days annually.

Key Responsibilities:

• Schedule and coordinate HVAC installation appointments with customers and technicians.
• Communicate with customers to confirm appointment details and address any questions or concerns.
• Ensure all necessary materials and equipment are available for each installation.
• Monitor the progress of installations and provide support to technicians as needed.
• Maintain accurate records of installations, including customer information and job details.
• Resolve any issues or delays that may arise during the installation process.
• Collaborate with the sales and service teams to ensure a seamless customer experience.
• Provide excellent customer service and follow up with customers post-installation to ensure satisfaction.
• High school diploma or equivalent; additional education or certifications in HVAC or related fields is a plus.
• Previous experience in HVAC installation coordination or a similar role.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Proficiency in using scheduling and CRM software. (Service Titan Preferred)
• Ability to work independently and as part of a team.
• Knowledge of HVAC systems and installation processes.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.