Technical Service Representative

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from CFMOTO Powersports Inc Sr. HR Business Partner at CFMOTO Powersports, Inc. The Technical Support Representative is accountable for providing technical support to CFMOTO dealers and customers through vehicle troubleshooting and diagnostic support, technical problem resolution, and product training. Respond to and resolve dealer technical or quality inquiries, by phone or electronically, by performing technical research to quickly identify product issues and provide technical product support. Document and analyze dealer contacts to identify trends and recommend strategies to support dealers and customers. Partner with CFMOTO dealers to deliver customer-focused service operations and advocate for product quality. Participates in technical service team initiatives, problem solving and continuous improvement efforts. Conducts in-person dealer visits as needed to resolve technical vehicle concerns. Perform setup and pre-delivery inspections on CFMOTO vehicles. Perform maintenance, diagnostics and repair on CFMOTO vehicles. Assists in the development, review and feedback for technical service manuals, articles and repair procedures. Conduct labor rate time studies and review warranty labor rate manuals. Support the CFMOTO Customer Service team with technical information and customer specific technical guidance. Provide subject matter input for technical training development, eLearning and hands-on training. Support customer and internal events as a service representative. Assists other departments with special projects and service support as needed. Ensures a clean and safe work environment. Perform other duties as assigned. Qualifications Education & Experience Required Associate’s degree or equivalent experience in a relevant technical field Strong mechanical aptitude in Powersports and/or automotive with experience diagnosing engine runnability, electrical systems, fuel systems, suspension, driveline, HVAC, and other vehicle systems as required. 3-5 years’ customer service experience in related industry Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint) Education & Experience Preferred Bachelor’s degree in Business Administration, Industrial Science or related field 1-2 years previous Powersports Industry experience Additional information All applicants must be eligible to work in the US Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite required. Working conditions are normal for an office and shop environment The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $55K-$70K annually. Our competitive salaries are just one component to CFMOTO’s total compensation package. Additional benefits include: medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at CFMOTO Powersports Inc by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified about new Technical Service Representative jobs in Plymouth, MN . Medical Device Technical Services Specialist Technical Service Representative - Minneapolis, MN Spray Foam Technical Services Representative (TSR) CD Tech-Housing Support (FT, Overnights) Technical Support Specialist III (Security and Emergency Management/Transportation) Technical Support Specialist III (Security and Emergency Management/Transportation) CD Tech-Housing Support (Part-Time, Evenings and Weekends) Minneapolis, MN $100,000.00-$120,000.00 2 weeks ago Associate Clinical Specialist, Spring 2025 Biomedical Engineering Undergraduates - Central US Region Manufacturing Quality Technician- 1st Shift Senior Clinical Specialist - CAS, NORTH CENTRAL (MN/MO) Principal Clinical Specialist - CAS, NORTH CENTRAL (MN, MO) Salesforce Technical Architect - Sales & Service Cloud CAD Technician I - Mi-Tech Services, Inc. Survey Technician - Mi-Tech Services, Inc. CAD Technician II - Mi-Tech Services, Inc. CAD Technician III - Mi-Tech Services, Inc. Senior Salesforce Technical Architect - Sales & Service Cloud We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Cfmoto USA