Bilingual Healthcare Support Coordinator (Spanish/English)

Bilingual Healthcare Support Coordinator (Spanish/English)Manhattan, New YorkHybrid Work Schedule (Office and Remote)Full Time PositionHelp Patients Navigate Their Healthcare JourneyPivotal Health is seeking a Spanish-English bilingual professional to join our patient support team. This position plays an important role in connecting patients, providers, and referral sources while ensuring a smooth and positive experience throughout the scheduling and intake process.If you enjoy helping people, staying organized, and working in a healthcare environment where accuracy and communication matter, we would love to hear from you.Position OverviewThe Healthcare Support Coordinator serves as a key resource for patients and medical partners. This role involves coordinating appointments, maintaining accurate patient information, and assisting callers with questions regarding services and scheduling.This is a hybrid opportunity based in Manhattan, requiring two days per week in the office.Daily ResponsibilitiesManage inbound and outbound patient communicationsCoordinate appointment scheduling and rescheduling activitiesReview and verify demographic, insurance, and referral informationDocument patient interactions within electronic healthcare systemsAssist patients with questions regarding upcoming appointments and required documentationCommunicate with physician offices and referral partners as neededMaintain accurate records and ensure timely follow upSupport administrative projects and department initiativesPerform general office and clerical functionsQualificationsFluent in both Spanish and English, written and verbalHigh school diploma or equivalent requiredPrevious experience in healthcare administration, patient services, scheduling, or customer support preferredWorking knowledge of medical terminology is beneficialStrong computer and data entry skillsExcellent organizational and communication abilitiesAbility to prioritize multiple tasks in a fast paced environmentDetail oriented with a commitment to accuracyDemonstrated reliability and professionalismAttendance ExpectationsSuccessful candidates must demonstrate consistent attendance and punctuality. During the introductory employment period, dependable attendance is essential to training and overall success in the role.BenefitsMedical, dental, and vision coverage401(k) with company matchPaid time offPaid holidaysCareer advancement opportunitiesCollaborative and supportive work environmentStable full time employment with a growing healthcare organizationWhy Join Pivotal Health?Our team supports patients nationwide by helping them access diagnostic and treatment services that improve quality of life. Every interaction matters, and the work you do directly contributes to better patient outcomes.If you are looking for a meaningful healthcare career where your organizational and communication skills can make an impact, we encourage you to apply.Compensation$23.00 - $25.00 per hour, depending on experience, qualifications, and overall fit for the role.Equal Opportunity EmployerPivotal Health provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.Affirmative Action Plan (AAP)The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.Reasonable AccommodationIndividuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at View phone number on click.appcast.io or TTY 711 (Relay).Employment EligibilityPivotal Health participates in E Verify. Federal law requires employers to verify the identity and employment eligibility of all individuals hired to work in the United States.Requirements:QualificationsFluent in both Spanish and English, written and verbalHigh school diploma or equivalent requiredPrevious experience in healthcare administration, patient services, scheduling, or customer support preferredWorking knowledge of medical terminology is beneficialStrong computer and data entry skillsExcellent organizational and communication abilitiesAbility to prioritize multiple tasks in a fast paced environmentDetail oriented with a commitment to accuracyDemonstrated reliability and professionalism #J-18808-Ljbffr Medbridge Healthcare