Family Office Manager

Job Description

Job Description

Family Office Manager

We are looking for a Family Office Manager to join our Personal CFO Services area. This position is the primary relationship with clients and advisors and is responsible for serving multiple clients with a variety of family office accounting and financial services.

Responsibilities

Client Accounting Services

Onboard new clients, set up financial reporting processes and chart of accounts, establish client vendor and household relationships

Provide core accounting services: journal entries, payroll oversight, investment reporting, and manage/reconcile client data for ultra-high-net-worth families and related entities

Research and resolve issues or discrepancies with clients statements

Prepare client financial reports and analysis for individuals and related entities

Monitor and coordinate cash management

Support other client teams with review of reconciliations and final reports

Prepare year-end reporting of 1099s

Maintain tracking of charitable contributions, gifts, basis, and other items

Client Bill Payment Services

Review and approve client bill pay processing

Sync and reconcile bill payment account, research, and resolve discrepancies

Generate and compile client bill payment reports

Client Relationship Management

Primary day-to-day contact for client communications, project management, problem identification and resolution across multiple simultaneous client relationships

Develop client meeting material and lead meetings, as needed

Respond to inquiries from clients advisors (wealth, CPAs, attorneys, etc)

Provide financial data analysis related to client tax, estate, and charitable planning

Handle special projects as needed

Management

Day-to-day management/oversight of client team

Train new employees on policies and procedures

Oversight and accountability for team output

Requirements

Outstanding attention to detail and accuracy

Passion for exceptional client service

Positive and professional demeanor

Ability to adhere to strict process, control and confidentiality standards

Degree in Accounting or related field

CPA certification and experience in public accounting

Minimum 5-8 years experience working with individual finances and their investments

General understanding of foundations, trusts and estate planning, and their related tax treatments

Strong general ledger, accounts payable, payroll, income tax, investment and banking working knowledge

Must have a proven track record of working in a dynamic, fast-paced environment, requiring a high level of attention to detail while maintaining focus on the big picture

Strong prioritization, time management, project management and organizational skills.

Ability to handle and respond to multiple client and department demands in a timely manner.

Exceptional communication skills, both written and spoken with an understanding of professional services and client service

Location

Expectations is this individual to work in a hybrid capacity