Customer Service Representative

2590 Oakmont Drive, Ste 520, Round Rock, Texas 78665 Position Summary The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service, accurate recordkeeping, and technician schedule management. Responsibilities Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner. Schedule new and recurring pest control services and coordinate 4‑point home inspections with Branch Sales Professionals for existing customers. Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow‑up and documentation. Monitor customer appointment schedules and proactively support appointment adherence and service completion. Qualifications and Requirements 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication. Strong communication skills to interact with clients and provide customer service. High School Diploma or GED (preferred). Benefits Base pay of $17.00 per hour. Weekly pay – get paid every Friday. Paid sick and vacation time plus 10 company‑paid holidays. Comprehensive benefits package including medical, dental, and vision options. 401(k) with competitive match. Employee Assistance Program (EAP). Discounted pest control services for employees and their friends and family. Physical Demands and Working Requirements The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Requires prolonged periods of sitting at a desk or workstation; frequent use of hands and fingers for typing and using a computer mouse; occasionally lift and carry office materials or supplies up to 25 pounds; requires clear vision for reading documents, computer screens, and other office materials. Work is inside a climate‑controlled office with quiet to moderate noise level. EEO Statement The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. #J-18808-Ljbffr