Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Representative Full Time Dallas, Dallas, TX, US Salary Range: $16.00 To $18.00 Hourly Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing our customers with superior customer service and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a positive customer-first attitude, and be comfortable handling various customer inquiries through multiple channels. Bilingual candidates, especially those fluent in Spanish and English, are highly encouraged to apply. Position Responsibilities Answer incoming customer inquiries via phone, in-person, or email in a professional and timely manner Provide accurate information about our products, services, and policies to customers Assist customers with placing orders, processing returns, and resolving any issues or concerns they may have Perform data entry tasks to update customer accounts and maintain accurate records Analyze customer feedback and provide suggestions for improvement to management Conduct outbound calls to follow up with customers or promote new products or services Upsell additional products or services to customers when appropriate Maintain a high level of phone etiquette and professionalism in all customer interactions Skills and Requirements Fluent in English (verbal and written communication skills) Bilingual in Spanish is a plus Excellent interpersonal skills and ability to build rapport with customers Strong problem-solving skills and ability to handle difficult situations with patience and empathy Previous customer service experience is preferredProficient in data entry and computer skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously #J-18808-Ljbffr