Hospitality Manager

Hospitality Manager At Chick-fil-A, our Hospitality Manager serves as a leader who embodies our core values and culture, leading with a servant’s heart and a passion for developing others. This individual is passionate about creating remarkable guest experiences, coaching and mentoring team members, and ensuring excellence in every aspect of front-of-house operations. Hospitality Managers set the tone for hospitality, guest service, and team morale. They thrive in a fast- paced environment , model strong character, and are energized by creating a warm, welcoming atmosphere for both guests and team members. Position Type: Full-Time or Part-Time Includes Day, Evening, and Saturday Availability Closed on Sundays What We Offer: A fun, supportive workplace where you can positively influence others Competitive pay Flexible scheduling A dynamic and fast-paced environment Opportunities for intentional growth and development First‑hand learning from experienced Operators and Leadership Scholarship opportunities A chance to build a lasting career with a company known for service excellence Key Responsibilities: Lead and support front‑of‑house operations , ensuring an exceptional guest experience every time Be a role model by demonstrating enthusiasm, professionalism, and a genuine desire to serve others Train, coach, and mentor team members , helping them grow and thrive in their roles Set the tone and culture for each shift; act as a point of leadership and encouragement Be a hands‑on leader: taking orders, delivering meals, assisting guests, and supporting the team during high‑volume periods Oversee cleanliness, guest interactions, dining room presentation, and service speed Open or close the restaurant, act as a key holder , and support leadership in daily operations Count drawers, finalize day‑end procedures, and maintain accurate cash handling What We're Looking For: A passion for people and a heart for serving others Previous supervisory or leadership experience in hospitality, food service, or customer‑facing roles preferred High emotional intelligence, with the ability to coach and manage team dynamics Strong verbal communication and interpersonal skills Commitment to operational excellence and Chick-fil-A’s Recipe for Service Reliable transportation and ability to work in a high‑energy, team‑focused environment Ability to create emotional connections with Guests through eye contact, enthusiasm, and a smile Most Chick-fil-A® restaurants are independently owned and operated. Employment decisions, benefits, and policies are determined by individual Operators. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr