Technical Solutions Executive

Technical Solutions Executive (TSE)

As a Technical Solutions Executive (TSE), you are one of the main factors of success for the Autodesk Construction Cloud portfolio. You will be reporting to the Technical Sales Manager and partnering with the Account teams to help our users achieve their goals through the use of our technology. Coming from the industry, you'll use your experience to identify and uncover our customer's needs, develop a strategy, and prove value, with the ultimate goal of delivering outcomes for our customers. This is a remote role, but there is an expectation to travel, so you will be based in Hong Kong and cover the entire GCR region, including Mainland China, Hong Kong, and Taiwan.

Responsibilities

Outcome and Solution-based approach: Taking a customer-centric approach, you will undertake deep technical discovery in collaboration with other team members to uncover the primary goals of our users and then use your experience, technical knowledge, and creativity to create solutions that allow our end-users to achieve those goals

Technical Closure: Responsible for aligning with important customer team members to secure technical closure of proposed solutions within Autodesk Construction Cloud. Manage technical evaluations, define solutions architecture, facilitate product demonstrations, and 3rd party engagements. Consult with ACS sales on technical validation and apply best practices in solving business problems. Document quantifiable pain as identified in before scenarios, technical decision criteria, and metrics used in the evaluation within Salesforce and provided collaborative technologies

Customer Relationship Management: Develop the required level of knowledge of customers' business processes, workflows, and technical requirements to build "trusted advisor" relationships with customers. Ensure efficient customer handoffs between the pre-sales team and adoption/deployment teams post-sales. Deliver Autodesk Construction Cloud internal product roadmaps with customers and communicate customer feedback to the ACS product team

Collaboration: Develop trusted working relationships with the ACS sales team and adjacent teams such as the Autodesk Worldwide Field Operations (WWS) team. You will also work with adjacent business resources (e.g., sales management, deployment, adoption, business development, global technical sales, and marketing) and collaborate with ACS product "centres of excellence," Customer Success projects such as Voice of the Customer, deployment teams to implement proposed solutions, and coordinate with ACS marketing for product launches, webinars, and go-to-market messaging strategy

Leadership: Share best practices, competitive information, innovation, and expertise within the sales organization, product divisions, and technical solutions organization locally and globally. Participate in strategic speaking engagements at high-profile trade shows, conferences, or internal Autodesk events working in collaboration with ACS marketing teams. Provide answers and share knowledge on technical product and integration information

Minimum Qualifications

3–5+ years of experience in the Construction industry - Experience with SaaS Technology and construction project planning/delivery - A technology Subject Matter Expert who can easily distill complex workflows/solutions for multiple AEC audiences - Experience with Autodesk Platform Services (APS) integration or any AI-related development or integration would be a bonus point - Language Requirements: Proficiency in English, Mandarin, and Cantonese are a must. Familiarity with Hokkien is also advantageous