National Account Manager

Overview CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, and Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you hitch on and prosper with us! Job Details Job Title: National Account Manager Department: Business Development Job Status: Exempt Salary Range: $75,000–$95,000 (depending on skills and knowledge) Location: Dallas, TX Reports To: Director of Business Development Direct Reports: No Job Summary We’re looking for a high-performing National Account Manager to drive our strategic growth by managing key national accounts, achieving ambitious sales and gross margin goals, and identifying new business opportunities. This role plays a crucial part in helping us meet acquisition and revenue targets while maintaining our competitive edge and fostering innovation. Essential Job Duties Principal Responsibilities – 75% Cold call outreach and customer prospecting/follow up through phone, email, messaging services on a daily basis. Prepares reports of business transactions, rate requests, sales leads, etc. Deliver presentations which involve research and detailed work to emphasize features and related benefits. Travel (up to 12 days a month) throughout assigned territories within Canada and the Western United States, calling on high-volume, high-revenue accounts (>$250,000 per year in gross revenues) to maintain and increase business; keep them informed of new services and changes within the company. Negotiate major contracts involving detailed work and research; put together tender packages including rate proposals, company information, or equipment and financials. Stay up to date on changes affecting customers and the competition. Suggest to companies how they can improve shipping efficiency; provide packaging improvements to reduce claims. Recommend innovative solutions and changes that reduce costs, save time, improve revenues, and increase company efficiency. Responsible for approximately $10–$15 million gross revenue per year (approximately 100–150 accounts). Customer Relations and Business Development – 25% Respond to all customer concerns, complaints, and requests. Gather the right information from the customer regarding density, packaging, volumes, etc. Keep up to date on changes affecting customers and the competition to maintain and increase business, and inform customers of new services and changes within the company. Minimum Requirements 5+ years of experience in sales or relevant industry experience Self-motivated and results driven Excellent interpersonal, organizational, written and verbal communication, analytical, problem-solving, and decision-making skills High level of cognitive and emotional intelligence Strong negotiation skills Ability to gain a strong understanding of: CCFS markets, contracts, pricing publications, and competitors CCFS infrastructure and operating characteristics CCFS information and reporting systems Interline partner systems, capabilities and procedures Transportation industry behavior, including CCFS pricing mechanisms and costing systems #J-18808-Ljbffr