Account Manager - Vietnam (Ho Chi Minh City)

Job Location

Ho Chi Minh City, Vietnam

Role Objective

To drive sustainable and profitable sales and business growth in assigned hybrid markets (sales territories) by managing and developing key accounts, identifying new opportunities, and working closely with distribution partners, architects & designers (A&D), and end customers to secure specifications. The role focuses on strategic accounts and opportunity management, sales through distribution partners, promoting the brand’s strengths in design, performance, and sustainability, and executing market‑specific promotional activities. The ultimate objective is to consistently achieve or exceed sales and profitability targets while ensuring long‑term growth and market leadership in Carpet Tiles, Rubber, and LVT product categories and drive a health market segmentation strategy.

Key Responsibilities

1. Strategic Sales and Business Development: Proactively identify and convert high‑potential opportunities within target segments, nurture and expand existing customer relationships. Own and drive a robust sales pipeline with accurate forecasting and disciplined opportunity management. Lead the end‑to‑end sales process—from lead qualification to closure—ensuring a seamless and consultative customer experience. Deliver compelling product presentations and demonstrations that represent the Interface brand and clearly articulate differentiated value and solution fit. Lead commercial negotiations to craft mutually beneficial agreements that align with both customer needs and business goals. Build strong engagement with procurement leaders, PMCs, and architects to influence specification and win project mandates. Collaborate effectively with distributor teams and internal stakeholders to shape winning strategies for key pursuits. Confidently manage complex RFPs and large‑scale project bids with clarity and precision.
2. Key Account Management and Customer Advocacy: Build strong partnerships with key accounts by positioning yourself as a trusted advisor and solutions partner. Serve as the single point of contact, ensuring responsiveness, reliability, and continuity of engagement. Conduct regular strategic account reviews to uncover new needs, elevate service delivery, and identify upselling/cross‑selling potential. Act as the voice of the customer internally gathering insights and influencing product development and service improvements.
3. Distribution Channel Enablement and Influence: Provide strategic direction and hands‑on support to Distributor Partners to amplify market reach and effectiveness. Drive alignment through consistent product messaging, training, and capability‑building for distributor sales teams. Guide distributors in prioritizing high‑impact opportunities and accounts, offering insights on customer needs and buying behavior. Lead the planning and execution of impactful marketing engagements and specification activations within the design community.
4. Market Intelligence and Commercial Strategy Execution: Stay ahead of market dynamics by continuously scanning competitive activity, industry shifts, and customer trends. Translate market insights into actionable sales strategies that sharpen value positioning and differentiate our solutions. Support strategic planning through a deep understanding of customer expectations and evolving industry needs.
5. Cross‑Functional Collaboration and Stakeholder Alignment: Act as a bridge between sales and internal functions—marketing, supply chain, sales and customer support—to ensure flawless execution of client deliverables. Collaborate with global and regional counterparts to share market intelligence, best practices, and strategic learnings. Participate in product and sales enablement initiatives, staying current on offerings and equipping yourself to lead in customer conversations.
6. Commercial Performance and Business Reporting: Consistently achieve or exceed assigned revenue and profitability targets, contributing to the region’s growth ambitions. Maintain disciplined documentation of customer engagements, project status, and pipeline health via CRM platforms. Deliver structured performance reporting and insights to senior leadership, along with data‑driven recommendations for course correction or acceleration leveraging Power BI reporting.

Core Competencies

• Strong communication and negotiation skills with the ability to engage effectively with procurement heads, end customers, PMCs, and architects.
• Ability to manage multiple accounts and projects while maintaining a focus on achieving sales targets.
• Good analytical skills to assess market conditions and recommend appropriate strategies.
• Proficiency in CRM tools and MS Office Suite (Word, Excel, PowerPoint, Power BI).
• Strong organizational and time‑management skills with the ability to work independently and within a team.

Academic Background

• Bachelor’s degree in business, design, or Architecture.
• Advantageous: MBA or equivalent postgraduate qualification in Sales, Marketing, or Business Administration.

Experience

• Minimum 6‑8 years of experience in consultative sales roles, with at least 4+ years of experience selling premium (international) products within the office interior materials or allied industries.
• Strong experience in B2B sales, with a proven ability to manage multi‑stakeholder decision‑making processes.
• Demonstrated success in managing accounts and building long‑term customer relationships.
• Strong experience representing and driving international brand awareness.