Chief Operations Officer- Outsourced Services Provider

About the Role

CBRE is seeking a dynamic and transformational Account COOto lead large-scale operations, oversee client delivery, and driveenterprise-level growth strategies. This executive leader will be responsiblefor a workforce of 800-1,200 employees and up to $500M revenue accountoperations, significant budgets, and the full lifecycle of client engagementand service delivery for a growing Life Sciences/ Pharmaceutical clientaccount.

This role requires a visionary operator who can translatestrategy into execution, modernize processes, and inspire high-performingteams. The Account COO will serve as a critical partner to clients and internalstakeholders-shaping long-term account strategy, driving operationalexcellence, and delivering measurable business outcomes.

This individual must reside in Indianapolis, IN or be ableto relocate to Indianapolis, IN.

What you'll do

Executive Leadership & Talent Strategy

• Provide transformational leadership across a large, multi-functional organization, fostering a high-performance, accountable, and inclusive culture.

• Lead end-to-end talent strategies, including recruiting, development, coaching, performance management, and retention.

• Establish clear performance expectations, align teams to strategic objectives, and continuously elevate leadership capability across the organization.

Operational Excellence & Execution

• Drive delivery of all client commitments, ensuring consistent, high-quality execution at scale.

• Set measurable goals and KPIs; monitor performance and implement corrective actions to meet or exceed targets.

• Oversee complex service delivery models, ensuring alignment with contractual obligations, timelines, and client expectations.

• Develop and execute strategic and operational plans that optimize performance, efficiency, and scalability.

Client Partnership & Growth

• Serve as a senior executive partner to clients, building trusted, long-term relationships and aligning services with evolving business needs.

• Lead client engagement strategies, proactively identifying opportunities for account expansion and value creation.

• Manage multiple high-profile client relationships simultaneously, resolving escalations and driving client satisfaction.

• Negotiate with senior client stakeholders and internal leaders on matters of strategic and financial importance.

Strategic Transformation & Innovation

• Champion continuous improvement by reimagining processes, introducing new methodologies, and driving innovation across functions.

• Apply deep industry knowledge and cross-functional expertise to enhance service delivery and financial performance.

• Leverage data and insights to identify trends, solve complex challenges, and influence decision-making.

• Lead large-scale change initiatives that improve operational agility and client outcomes.

Financial & Business Performance

• Own financial performance across the account, ensuring budget discipline, profitability, and long-term growth.

• Establish targets with broad organizational impact and drive accountability for results across teams and functions.

What you'll need

Education & Background

• Bachelor's degree required; MBA degree preferred.

• 12-15 years of progressive leadership experience, including managing large teams and complex operations with an outsource service provider model.

• Experience with growing large client accounts including business development sales targets.

Leadership & Core Competencies

• Proven ability to lead at scale with a transformational and strategic mindset.

• Demonstrated success influencing across multiple business units and stakeholders.

• Strong experience in talent leadership, organizational design, and performance optimization.

• Ability to navigate ambiguity, solve highly complex problems, and drive change in fast-paced environments.

Client & Communication Excellence

• Executive presence and ability to communicate complex, sensitive information with clarity and impact.

• Track record of building and sustaining C-suite and senior stakeholder relationships.

• Skilled negotiator with experience aligning diverse and sometimes competing interests.

Technical & Business Acumen

• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Strong financial, analytical, and commercial acumen.

• Exceptional organizational and strategic planning skills with a continuous improvement mindset.

Why Join CBRE?

At CBRE, you'll play a pivotal leadership role within aglobal organization known for innovation and operational excellence. This is anopportunity to lead at scale, drive transformation, and make a lasting impacton both client outcomes and organizational success.

Disclaimer:

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training and experience. The compensation range is about $250,000 annual base salary plus 35% target bonus with some flexibility based on experience. The compensation offered to a successful candidate will depend on the candidate's skills, qualifications and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)