Human Resources Manager and Client Coordinator

Job Description

Job Description

About Us
We are a growing, compassionate home care agency dedicated to providing high-quality care and support to our clients and the community. As we expand our reach, we are seeking an organized, proactive, and fully bilingual professional to bridge the gap between our caregivers, our clients, and our administrative operations. If you thrive in a fast-paced healthcare environment and love making a difference, we want you on our team.
Position Summary
The Bilingual Human Resources Manager & Client Coordinator plays a vital role in balancing human resources workflows, caregiver compliance, and client service satisfaction. This role requires a detail-oriented multitasker who can maintain absolute confidentiality while managing employee onboarding, scheduling coordination, and hands-on quality assurance—both in the office and during occasional field visits.
The Human Resources Manager is responsible for overseeing all HR functions for our home Care operations, including recruitment, onboarding, employee relations, compliance, performance management, and HR policy administration. This role plays a critical part in ensuring compliance with Indiana labor laws and home health regulatory requirements.

Key Responsibilities

Recruitment & Onboarding
Oversee full-cycle recruitment for clinical and non-clinical staff (Caregivers, Aides, Cna , RNs, LVNs, HHAs, administrative staff)

• Coordinate background checks, license verification, health screenings, and onboarding documentation
• Ensure timely and compliant orientation and training processes
• Compliance & Employee Relations
• Ensure compliance with Indiana labor laws (wage & hour, leave laws, FEHA, CFRA, etc.)
• Maintain personnel files in compliance with state and federal regulations
• Handle employee relations issues, investigations, disciplinary actions, and terminations
• Support management with performance improvement plans and corrective actions

  HR Administration


Develop, implement, and update HR policies and employee handbook

• Administer benefits, leaves of absence, and workers’ compensation claims
• Oversee timekeeping, payroll coordination, and HRIS accuracy
• Track and report HR metrics (turnover, hiring, compliance audits)
• Streamline Onboarding: Support caregiver recruitment, coordinate employee documentation, and guide new hires through onboarding.
  Track Credentials: Maintain and audit digital employee records, tracking required credentials including CareAcademy training , CPR certifications, hha, and TB testing .
  Drive Compliance: Follow up on expiring certifications and communicate compliance updates directly to caregivers.
  Bilingual Support: Serve as the primary point of contact and translator for Spanish-speaking employees.

Office Administration

• Manage Communications: Answer incoming phone calls, route correspondence, and manage the team calendar.
• Data Integrity: Enter accurate information into database registries and maintain physical and digital filing systems.
• Executive Support: Prepare specialized spreadsheets, reports, and administrative projects for agency leaders.