Implementation Specialist

Implementation Specialist

Club Caddie – Public, Semi Private and MCO Golf Course Installation

Working on our implementation team and reporting to the Director of Implementation, we are seeking an ambitious, action-oriented individual to join our team of professionals as an Implementation Specialist

Job Responsibilities:

• Scheduling meetings with clients following the sale of Club Caddie software and leading the collection of data and other information required to structure purchased software systems.
• Creating and managing a project plan for each client, detailing the tasks that need to be completed for the timely installation of Club Caddie software systems.
• Leading communications with clients throughout the software setup process to obtain feedback and approval.
• Using knowledge of golf course operations, structuring Club Caddie software systems based on clients' individual needs and specifications.
• Training clients on how to use Club Caddie software systems and add-on modules that fit their specific needs.
• Creating a specialized document for each client, detailing all customizations made.
• Managing key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional developments to be done; billing clients for professional services.
• Other duties as assigned

Qualifications:

• Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Approachability: Is easy to approach and talk to; spends extra time to put others at ease; builds rapport well.
• Prior Club Caddie experience preferred
• Bachelor's Degree
• Prior experience working as an Implementation Specialist or related field.
• Golf Industry Acumen: intimate knowledge with golf course operations and golf course management systems; familiarity with Club Caddie's competitor's software functionality. 3+ years of golf course operation experience.
• Sound technical knowledge.
• Proficiency in Microsoft Office product suite or related tools.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Strong Communication Skills and Presentation Skills: in written, spoken and non-verbal communications, is effective inside and outside of the organization in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports and with bosses.
• Ethics and Values.

Business Unit: Club Caddie

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.