Clinical Assistant/Front Desk Receptionist

Benefits 401(k) Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Paid time off Parental leave Profit sharing Training & development Vision insurance Position Title Clinical Assistant/Front Desk Receptionist About the Gerling Institute The Gerling Institute is a regenerative institute and spine surgery group seeking a Clinical Assistant to support spine surgeons, researchers, NPs, and PAs with patient care and data collection for our research portfolio. Based in New York and New Jersey, the Institute has more than 25 years of experience and offers a fast‑paced, collaborative environment with excellent growth opportunities. Responsibilities Gather patient medical history and prepare patients for visits. Communicate information to physicians and assist with clinical care. Document and organize clinical records on EMR. Meet and greet patients; manage waiting room and patient needs. Schedule and coordinate patient appointments to optimize satisfaction and facility efficiency. Take and transfer calls to various departments. Verify completion of registration forms and collect required identification and documents. Use PrognoCIS (EMR) system to create accounts, post payments, schedule appointments, and make notes. Act in accordance with HIPAA laws regarding patient information. Collect copayments in cash, card, or check. Manage no‑show reports after in‑person sessions. Respond to emails and Klara messages promptly. Assist physicians and advanced practitioners with care and management of spine disorder patients, including pulling relevant imaging. Assist in preparing patients for doctors or advanced providers in session. Required Qualifications Ability to work within the United States. Proficient in Microsoft Office with excellent writing and communication skills. Open‑minded, adaptable, and willing to learn. Able to work independently and as part of a team. Organized, efficient, reliable, and attentive to detail, with the ability to handle multiple projects and deadlines. Knowledge of limitations and ability to seek guidance when needed. Travel to offices located within New Jersey is required, with occasional travel to NYC locations; first 4 weeks of training required in the NYC locations. Preferred Qualifications Prior clinical experience in medical office (1‑2 years preferred). Computer skills and customer service experience (2 years preferred). Experience in PT/chiro/orthopedic surgery (preferred). Proficiency with EMR systems, particularly PrognoCIS. Education Bachelor of Arts/Science (Preferred) Languages English (Required) Spanish (Absolutely required; non‑Spanish speakers should not apply) Schedule Monday to Friday Work Setting In‑person Medical office/Private Practice Office Locations Manhattan, NY New Jersey #J-18808-Ljbffr