Staff Software Engineer, Full Stack

Role Description

The Innovations team at Genesys builds applications and agents on top of Genesys Cloud and ships them to enterprise customers through App Foundry. We operate more like a product studio than a traditional engineering organization.

We’re hiring a full-stack engineer with financial services experience. This is someone who has worked with core financial systems of record and understands how they are used, along with the data constraints that come with them. You will bring that domain knowledge into building AI-powered CX applications.

• Work across the stack, including React frontends, backend services, and LLM integrations.
• Take a messy customer problem, figure out what should be built, and get it into production.
• Run experiments, measure results, and iterate.

Example projects include:

• A financial services AI agent built on Genesys Cloud's virtual agent platform that can handle account inquiries, claims status, payment processing, or loan servicing.
• A real-time compliance monitoring tool for regulated financial interactions.
• Evaluation infrastructure for our agent products in regulated environments.

Key Responsibilities

• Own features end-to-end: design, build, test, deploy, and iterate on AI agents and applications shipping to financial services customers.
• Build agentic systems that plan and act using tools and APIs, with attention to reliability, safety, and observability in production.
• Bring working knowledge of financial services systems and data models to inform what we build and how we integrate.
• Work across the full stack: React/TypeScript, backend services (Java, Python, or Node), and LLM integration layers.
• Partner with solution consultants, product, and customers to understand the actual problem before writing code.

Qualifications

• 7+ years of professional software engineering, or equivalent demonstrated by shipped products.
• Meaningful experience in financial services — you've worked with or integrated against core platforms such as Fiserv, Temenos, FIS, Jack Henry, Guidewire, Duck Creek, or similar systems.
• Full-stack fundamentals across frontend, backend, and APIs.
• TypeScript/JavaScript plus Java, Python, or Node.
• Hands-on experience building with LLMs — tool calling, structured outputs, retrieval/RAG, evaluation.
• Comfortable with agentic patterns: multi-step reasoning, autonomous tool use, structured planning.
• Working familiarity with AWS — you've deployed and operated services there.
• High ownership: you self-start, you ship, you figure things out.

Preferred Qualifications

• Experience building customer-facing applications in banking, insurance, or wealth management.
• Experience in customer service, contact center, or CX domains, especially AI-oriented systems.
• Enterprise SaaS experience: multi-tenancy, metering, access control.

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

• $138,200.00 - $243,000.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on remotive.com.

You can expect a response within 24–48 hours.

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.