Community Resource Navigator

Job Description

Job Description

Job Title: Community Resource Navigator
Reports To: Executive Director & Director of Operations
FLSA Status: Non-Exempt
Salary: $50,000 annually + benefits

Schedule: Full-time, 37.5 hours/week (typically Monday–Friday, 9:00 AM–4:30 PM). Occasional evenings and weekends for community outreach and center special events .

Make an Impact in Your Community:

Are you passionate about helping individuals and families access the resources they need to thrive? Join our team as a Community Resource Navigator and play a vital role in connecting community members to critical services like housing, transportation, and social supports.

Position Summary:

The Community Resource Navigator will provide screenings, navigation, direct services, and enhanced care management to individuals and families in need of support in housing and transportation.

What You’ll Do:

As a Community Resource Navigator, you will:

• Provide comprehensive case management, including intake assessments, service planning, and ongoing support.
• Conduct and review Life Needs Assessments and ensure follow-up on identified needs.
• Develop and implement individualized care plans in collaboration with staff and partners.
• Connect individuals and families to housing, transportation, and other essential services.
• Maintain consistent communication and support with assigned participants.
• Utilize platforms such as Salesforce and Unite Us to track services and referrals.
• Represent the organization at community events, outreach efforts, and partner meetings.
• Support initiatives connected to the Healthy Alliance Social Care Network.
• Collaborate across departments to strengthen programs and community impact.
• Participate in professional development opportunities and ongoing learning.
• Contribute to a positive, mission-driven team culture.
• Take on additional responsibilities as needed to support organizational goals.

What You Bring:

• Strong communication skills—both written and verbal.
• Excellent listening skills and the ability to assess needs with empathy and accuracy.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Strong problem-solving and critical thinking skills.
• A professional, compassionate, and welcoming approach to working with diverse populations.
• Reliability and punctuality, both in the office and at off-site meetings.

Qualifications:

• Associate’s degree or higher (or equivalent combination of education and experience).
• Experience in case management, social services, or community-based work preferred.
• Familiarity with databases or case management systems (Salesforce, Unite Us a plus).
• Valid driver’s license and access to a reliable vehicle for daily use.
• Ability to pass a background check.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and use database systems and other relevant software.

Why Join Us?

• Comprehensive Benefits Package including health, dental, and vision insurance, paid time off, holidays, and a 401(k).
• Opportunity to make a direct impact in the community every day.
• Supportive team environment with opportunities for growth and development.
• Meaningful, mission-driven work that truly matters.