Senior Director

Select how often (in days) to receive an alert: Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in theindustry, receiverecognition forachievementsand develop yourexpertisein the complex and evolving world of trade.Learn howyou can make an impact at Livingston. Job Type:Full Time Location:MI Southfield - US017

JOB SUMMARY

This position reports directly to our Senior Vice President, Global Trade Management. This key role will manage the delivery of world-class customs services and best practices to Livingston’s Strategic Accounts. Ensure standard/consistent processes are in place in each country, aligned with the relevant system(s) in use. Monitor operational performance using appropriate metrics, risk analysis, and reporting. Identify operational weaknesses and take appropriate corrective actions in a timely manner to minimize the impact on service delivery. Able to discuss appropriate strategies for all key customs services – classification, origin, valuation, imports, and exports. Support the rollout of new systems and the migration of operational processes and standards from old systems.

KEY DUTIES & RESPONSIBILITIES

Ensure customs service operations conducted for strategic accounts are efficient, effective, and competitive. Implement, measure, and manage appropriate performance standards for operations and functional teams. Define and manage priorities for each functional group in line with capacity, quality standards, and customer service. Monitor and maintain customer satisfaction through business and key metrics reviews; recover poor satisfaction/customer issues through proactive management, process improvement, effective technology, and business solutions. Maintain a high level of technical expertise on customs regulations and requirements across areas and regions of responsibility, including Classification, Origin (FTA’s and related requirements), Valuation, Import, and Export. Contribute to strategic operational delivery planning and implementation. Manage operational risk across the region. Collaborate with HR to ensure qualified recruitment initiatives, performance reviews, and stellar employee development and retention plans are implemented. Drive a high-performance culture emphasizing employee engagement, innovation, and alignment to a defined purpose. Continuously coach, inspire, and develop highly skilled team members; promote a shared vision to increase motivation, achieve goals, and provide an ultimate customer impact. Lead initiatives to improve service to ensure quality, reliability, execution, overall client satisfaction, and increased revenue. Foster and/or enhance client relationships; ensure client service levels meet or exceed requirements. Ensure employees have a clear understanding of responsibilities and accountabilities. Promote internal cross-functional team collaboration to address process improvements. Work with department leaders to enhance employee awareness of global trade compliance issues. Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, person must be able to fulfill each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable a person with disabilities to perform essential functions. Expert knowledge of customs, international trade requirements and service offerings in a corporate environment. Excellent understanding of customs regimes and requirements, how they translate to customers, compliance, and cost savings. Ability to further develop complex and comprehensive trade program management processes. Technical expertise in Classification, Origin, Valuation, Import, Export. Solid project management and process improvement skills. Proven ability to comprehend complex issues and provide experience-based solutions. Exceptional analytical and proactive problem-solving skills, with the ability to analyze complex data and develop actionable insights and recommendations. High level of integrity; must display characteristics of a leader with a positive, flexible attitude. Excellent presentation skills, as well as written and verbal communication skills; ability to clearly convey relevant information to a broad spectrum of global audiences. Detail oriented and highly organized with ability to multi-task several projects at once. Profit and loss management experience, including budgeting and forecasting. Willingness to travel as required – approximately 10%

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience

EDUCATION

Preferred: Bachelors Degree or equivalent Preferred: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Leading and Developing Inclusion and Collaboration Agility Customer First Focus Accountability Business Acumen and Straight Talk What’sin it for you? At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trustedexpertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $120-171 USD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger—and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, genderidentity, or national origin. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environmentin whichall individuals are treated with dignity, respect and one which reflects the diversity of the communityin which weoperate. Accommodationsare available for applicants and employees with disabilities throughout the recruitment process. Ifyourequireaccommodationsfor interviews or other meetings, pleaseadvisewhensubmittingyour application. #J-18808-Ljbffr Livingston International