Business Analyst

The Business Analyst role involves providing comprehensive I&IT business analysis services to clients with diverse business and technological needs. The analyst will engage with business stakeholders and subject matter experts to gather, document, and analyze requirements, ensuring alignment with organizational policies and project methodologies. This role supports business improvements through process reengineering, feasibility studies, and the development of business cases, while facilitating workshops and managing change processes to deliver effective technology solutions. Responsibilities:

• Lead and conduct business analysis to assess client business problems and opportunities.
• Gather, document, and confirm business requirements through workshops, interviews, and modeling techniques.
• Prepare and advise on business analysis policies, processes, best practices, and standards.
• Develop strategies, business cases, cost-benefit analyses, and feasibility studies for I&IT initiatives.
• Apply re-engineering concepts to promote business improvements and cost-effective service delivery.
• Align business analysis activities with OPS Unified Project Management Methodology and related standards.
• Create user stories and support UX, functional, and technical design development within Agile frameworks.
• Monitor progress, resolve problems, and report regularly to management and stakeholders.
• Develop performance measures and traceability matrices for evaluation and follow-up.
• Manage change processes including impact analysis, training, and communication strategies.
• Participate in requests for proposals focusing on client requirements and vendor evaluations.
• Oversee production support and configuration management related to business solutions.

• Experience leading workshops to elicit and document business requirements and process reengineering.
• Knowledge of Agile methodologies and ability to break down complex requirements into manageable deliverables.
• Proficiency in creating user stories and supporting UX, functional, and technical design alignment.
• Experience on medium to large-sized projects as a business analyst or functional consultant.
• Strong analytical, problem-solving, decision-making, verbal and written communication skills.
• Experience developing business cases from start to finish including cost-benefit analysis and feasibility studies.
• Familiarity with enterprise business architectural concepts to ensure technology alignment with standards.
• Proficiency with business analysis and project management tools such as DevOps, MS Visio, and modeling software.
• Experience in quality assurance methodologies and user acceptance testing (UAT).
• Ability to manage change processes and support end-user adoption through training and communication.

• Experience with information retrieval packages and Information Management principles.
• Knowledge of business functional modeling, event modeling, process mapping, and use case development.
• Experience with structured, object-oriented, and agile methodologies for user requirements.
• Understanding of Accessibility for Ontarians with Disability Act (AODA) and related standards.
• Familiarity with user-centered design principles and prototyping tools such as Figma.
• Experience in budget estimation, ROI assessments, and risk management throughout project lifecycles.
• Strong interpersonal, negotiation, and stakeholder engagement skills.
• Ability to adapt to dynamic business environments and work effectively in cross-functional teams.

• Business Analysis and Technical Skills 55%
• Experience on medium to large projects and enterprise architecture alignment
• Communication and Interpersonal Skills 20%
• Documentation, presentation, and customer service excellence
• Change management, Agile methodology expertise, and stakeholder collaboration

• Comprehensive business requirements documentation
• User stories and use case models aligned with Agile development cycles
• Business cases, cost-benefit analyses, and feasibility study reports
• Performance measures and traceability matrices for business analysis evaluation
• Workshop facilitation outputs including business process models and reengineering plans
• Change management plans including training and communication materials

• Proven ability to lead and facilitate workshops to elicit, review, and confirm business requirements and process designs
• Strong knowledge of Agile methodologies and experience creating user stories and supporting design processes
• Experience on medium to large-sized projects as a business analyst or functional consultant
• Experience developing business cases end-to-end and applying enterprise business architectural concepts

Preferred