Applications and Operations Manager - ISD

Salary : $114,264.00 - $149,904.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Job Number: 2026-40
Department: Administrative Office of the Courts
Opening Date: 05/18/2026
Closing Date: 6/1/2026 11:59 PM Pacific


Description
Responsible for planning, organizing, and directing the activities of the Information Services Division (ISD) Applications & Operations section. These functions include incident management, change management, configuration management, release management, problem management, and application management. Oversee the application software and processes and procedures necessary to deliver services to the Washington Courts in the most efficient and effective manner possible.

The Applications & Operations section develops, maintains, and supports the primary case management systems and other operational applications used by the courts of Washington State.
Washington Courts Employment Opportunity

Administrative Office of the Courts
ISD Applications and Operations Manager

Information Services Division
Our Mission : To advance the timely, effective, and equitable operations of the Washington State judicial branch.
The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.
Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
POSITION DETAILS
Job #: 2026-40

Status: Regular, Full-Time*

Location: Olympia, Washington

Salary: Range 80: $114,264 - $149,904 per year (DOQ).

Opens: May 18, 2026

Closes: June 1, 2026 . AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
This position requires at least 2 days per week (3 days is preferred) working onsite at AOC facilities

Duties

• Responsible for supervisory duties which includes onboarding, orientation, and training; setting and communicating job requirements, managing performance expectations and standards; coordination and implementation of work assignments and project plans; guiding, mentoring, and motivating staff; taking action on leave requests; approving overtime, travel, coordinating and managing training, purchases and equipment; resolving workplace conflicts; managing work and telework schedules; workforce planning; making recommendations to manager/division director regarding hiring, discipline and termination actions; and acting as liaison to other AOC service sections (e.g., HR, Staff Services, Financial Services) for the unit.
• Mentors supervisors to develop talent and potential. Provides opportunities to challenge them to take on increased responsibilities and new opportunities.
• Plans, organizes, and monitors the operations of the Applications and Operations Section to include, but not limited to, implementing mandated legislative changes within existing applications, application bug fixes, and changes and enhancements supporting continual process improvement.
• Ensures that incidents are identified, prioritized and resolved as efficiently as possible to deliver high availability of service.
• Confers and coordinates with user groups regarding applications capabilities, the feasibility of developing specific applications systems, and determining system requirements and modifications for assigned applications systems.
• Approves resource support to design and develop new systems and modifications to existing applications.

• Sets goals and determines priorities for the section. Works with staff and stakeholders to ensure objectives, goals and project priorities are achieved.

• Ensures open communications between user and technical groups.
• Participates in long-range planning efforts for the Information Services Division.
• Participates in the evaluation, costing, selection, testing, and implementation of applications-related software and hardware.
• Interacts with application and product vendors and contractors. Works with the AOC contracts section to ensure the support contracts are kept current.
• Reviews and is responsible for the documentation of systems.
• Ensures compliance with the Data Element Dictionary across the system.
• Advises the ISD Director on current application technology innovations.
• Staffs the JISC Data Dissemination Committee (DDC) and provides expert JIS technical information to the committee.
• Participates in the development of application standards and procedures; ensures all projects and assignments comply with ISD quality guidelines and that they are understood by all technical staff and user groups.
• Develops and schedules application section priorities, assigns responsibilities to staff, balances staff assignments between units and ensures efficient and timely completion of projects.
• Prepares time and cost estimates and progress reports for application section projects.
• Participates with the Director regarding evaluation and selection of contract firms. Performs research on potential suppliers.
• Confers with hardware and software vendors to obtain information, resolve problems, and arranges for demonstrations and evaluations to be conducted.

Qualifications
A combination of relevant education and experience may be considered in meeting the qualifications.
A Bachelor's degree in Computer Science, Business Administration, Public Administration or closely allied field, AND:

• Five (5) years of increasingly responsible leadership experience in a complex information technology environment
• Experience managing and directing information technology professionals.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient in utilizing Microsoft 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with expertise appropriate to the responsibilities of the role.
• Understands the interaction of data and processes between varied and diverse agency applications and work groups for all court levels and justice partners.
• Understands the unique requirements of custom developed applications and interfaces as well as commercial off-the-shelf (COTS) software.
• Well-developed interpersonal leadership skills and abilities to establish and maintain effective and collaborative working relationships with supervisors, staff, co-workers, management and other constituents.
• Cooperate and collaborate with agency, court, state and professional colleagues in order to accomplish work objectives.
• Knowledge of client, human resource and organizational management concepts.
• Ability to plan and interact with Architecture and Strategy to implement solutions that comply with the agency reference architecture and technical direction.
• Ability to plan and interact with project managers, align resources with the PMO/Software Quality Assurance Manager, and execute project plans within given budget constraints.
• Work effectively with people of different abilities and skill levels.
• Work on multiple assignments concurrently, plan work to accomplish assignments, manage time to complete assigned tasks within the structure set by supervisor.
• Identify, analyze and resolve problems in a consultative process bringing problems and recommendations for solutions. Think critically in decision-making and problem-solvingsituations.
• Clearly communicate business requirements and development priorities.
• Communicate effectively, both orally and in writing. Make effective presentations and clearly communicate complex technology issues clearly to non-technical parties.
• Knowledge of principles and methods used in the analysis and development of computer systems and procedures to include system and application security requirements, test requirements, roll-out (implementation) and roll-up processes, lessons learned processes, documentation and user training techniques.
• Understand and articulate the interaction and mission of interested groups, boards, committees, and the judicial community.
• Develops and promotes a culture encouraging Diversity, Equity, and Inclusion.

Supplemental Information
HOW TO APPLY
For more information about the position, to review the job description , application submission requirements, supplemental questions, inquire about benefits, or to apply for the position:
IMPORTANT INFORMATION

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at View phone number on click.appcast.io, or fax View phone number on click.appcast.io, or via email to View email address on click.appcast.io.
Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identify and eligibility to work in the United States consistent with the requirements for that form.
AOC does not use E-verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit
Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.
SPECIAL NOTE : Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.


Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.


Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.


Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.


Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026