Call Center Supervisor

Job Summary We are seeking a Call Center Supervisor to oversee daily operations of a high‑volume inbound call center, ensuring efficient call handling, maintaining service quality standards, and supporting staffing strategies within a fast‑paced operational environment. Key Responsibilities Supervise and support a team of call center operators handling inbound calls Assist with staffing coordination and scheduling within a 24/7 call center environment Monitor call center performance and ensure service standards are maintained Provide coaching, mentoring, and performance feedback to team members Support process improvement initiatives and operational best practices Ensure accurate documentation and reporting of call center activities Communicate operational updates and issues to leadership Promote a collaborative team environment and support employee development Ensure operators follow established procedures, call scripts, and escalation protocols Experience working in a 24/7 call center environment Familiarity with enterprise call center platforms such as Avaya or SPOK Experience in healthcare or other high‑volume customer support environments Required Skills, Education and Clearance 8+ years of progressive customer service experience 5+ years of experience in a supervisory or team lead role within a call center Experience supporting inbound call operations Strong leadership and team management skills Excellent communication and organizational abilities Bachelor’s degree preferred – high school diploma or equivalent may be considered with relevant experience No clearance required to start – must be able to obtain a Public Trust clearance Travel & Physical Requirements Some travel may be required Must have a valid driver’s license and transportation Must have the ability to lift up to 50 lbs Must have willingness to perform duties not listed in the job description as required by the employer and/or customer Citizenship Requirements Must be a US citizen. Equal Opportunity Employer / Diversity and Inclusion INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. #J-18808-Ljbffr