Client Service Representative

Veterinary Client Service Representative We are seeking a friendly, organized, and compassionate Veterinary Client Service Representative to serve as the first point of contact for our clients and patients. This role is vital in creating a welcoming experience while ensuring efficient communication and smooth daily operations. The ideal candidate excels in customer service, multitasking, and maintaining a calm, professional demeanor in a fast-paced environment. Key Responsibilities: Greet clients and patients warmly, providing a positive and professional first impression Answer incoming calls, schedule appointments, and address client inquiries Manage appointment flow to support efficiency for the medical team Accurately enter and update patient and client information in the computer system Process payments, invoices, and financial transactions Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care Provide clients with information regarding services, treatments, and general pet care Handle multiple tasks simultaneously while maintaining attention to detail Assist with administrative duties such as filing, email communication, and record keeping Maintain a clean, organized front desk and lobby area Qualifications: Previous customer service experience preferred; veterinary or medical office experience preferred Strong computer skills and ability to learn practice management software Excellent verbal and written communication skills Ability to multitask and remain organized in a fast-paced environment Comfortable handling sensitive or emotional situations with empathy and professionalism Key Attributes: Friendly, approachable, and compassionate Strong attention to detail and organizational skills Team-oriented with a collaborative mindset Reliable and punctual Ability to remain calm under pressure Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!