Receptionist

Job Description

Job Description

A busy healthcare clinic is seeking a professional and detail-oriented Receptionist to support front desk operations, patient registration, insurance verification, payment collection, and overall patient flow.

This role is ideal for someone with strong customer service skills, basic computer proficiency, and the ability to stay organized in a fast-paced medical office environment. The Receptionist will be one of the first points of contact for patients and will play an important role in creating a welcoming, efficient, and positive patient experience.

Key Responsibilities

• Greet patients and provide a friendly, professional first impression
• Check patients in and out accurately and efficiently
• Provide registration forms and collect required patient documentation
• Obtain and scan insurance cards, identification, and other required documents
• Register new patients and update existing patient records
• Verify insurance information accurately and in a timely manner
• Collect patient payments, copays, balances, and other required fees
• Process cash, check, and credit card payments
• Assist with billing questions, payment issues, and basic account inquiries
• Maintain patient flow and communicate wait times or updates as needed
• Answer phones in a clear, professional, and courteous manner
• Respond promptly to patient needs and provide excellent customer service
• Assist patients with follow-up appointments and medical documentation requests
• Balance daily patient charges against system reports
• Complete opening and closing procedures, including preparing paperwork and submitting required reports
• Follow cash control procedures and help secure financial assets
• Maintain complete, accurate, and confidential patient records
• Support front office operations and perform other administrative duties as assigned
• Follow clinic policies, HIPAA requirements, and patient privacy standards

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• Basic computer skills, including familiarity with Microsoft Office or similar programs
• Strong attention to detail and accuracy
• Positive customer service skills and a patient-focused attitude
• Professional appearance and demeanor
• Clear and articulate phone communication skills
• Ability to stay organized while managing multiple tasks
• Ability to handle confidential patient and billing information with professionalism and discretion

Preferred Qualifications

• Previous receptionist, medical receptionist, front desk, patient registration, or clerical experience
• Experience verifying insurance and collecting patient payments
• Familiarity with electronic medical records, scheduling systems, or practice management software
• Experience working in urgent care, primary care, occupational medicine, or a walk-in clinic setting
• Basic understanding of medical office workflows, patient records, and billing processes

Benefits

• Competitive pay
• Flexible scheduling
• Paid time off
• Health insurance options
• Dental insurance options
• Retirement plan or equivalent savings benefit
• Supportive and professional work environment
• Opportunities to grow within healthcare administration

Ideal Candidate

The ideal candidate is friendly, reliable, organized, and comfortable working directly with patients. This person should be able to communicate clearly, maintain accurate records, handle payments responsibly, and help keep the front desk running smoothly in a busy healthcare setting.