EPIC Outpatient - Ambulatory EHR/EpicCare Link Analyst

Job Description

Job Description

Job Title: EPIC Outpatient - Ambulatory EHR/EpicCare Link Analyst

Location: Remote

Duration: 4 months + potential to extend

Pay Range: $73-80 W2

About TSR

TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond.

In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants.

Job Description

We are seeking a EPIC Outpatient - Ambulatory EHR/EpicCare Link Analyst to join our dynamic team. The ideal candidate will have strong experience in EpicCare Ambulatory and EpicCare Link build, testing, and support and a proven ability to translate clinical needs into scalable configurations, resolve tickets promptly, and optimize outpatient workflows .

Responsibilities:

• Design, build, test, and support EpicCare Ambulatory applications and EpicCare Link for community provider access.
• Translate outpatient clinical and operational requirements into system configurations and workflows.
• Troubleshoot incidents and defects, perform root cause analysis, and implement sustainable fixes.
• Proactively manage ServiceNow tickets from intake through closure with clear documentation.
• Collaborate with physicians, clinical staff, and IT teams to optimize ambulatory workflows and user experience.
• Support Go-Live activities on-site from 11/7 to 11/20, including 10-hour shifts and coordination center coverage.

Required Skills & Qualifications:

• Epic certifications: Outpatient Ambulatory and EpicCare Link.
• Hands-on experience designing, building, and testing EpicCare Ambulatory and Link components.
• Proficiency with ServiceNow for incident, request, and change management.
• Strong communication skills with ability to partner with clinical stakeholders.
• Ownership mindset with a record of picking up and closing tickets without assignment.

Preferred Skills:

• Experience supporting ambulatory Go-Lives and command center operations.
• Background in outpatient clinical workflows, provider onboarding, and external access management.

Why TSR?

At TSR, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.