Part-Time Receptionist

Part-Time Receptionist

The Part-Time Receptionist serves as the primary onsite point of welcome for clients, visitors, community partners, vendors, and other guests of The Blue Bench. The position maintains a welcoming, professional, trauma-informed, and organized front-office environment while providing reception and routine administrative support to the organization. This is a fully onsite position. Regular and reliable onsite attendance during scheduled hours is an essential function of the role.

Essential Duties and Responsibilities

• Welcome clients, visitors, community partners, vendors, and other guests in a professional, respectful, and trauma-informed manner.
• Direct visitors to the appropriate staff member, department, or service and notify staff of arrivals.
• Maintain awareness of scheduled appointments, meetings, trainings, and other office activities to support effective visitor coordination.
• Manage routine visitor and vendor access in accordance with organizational safety, security, and confidentiality procedures.
• Maintain a welcoming, organized, and professional reception and waiting area.
• Maintain appropriate confidentiality, discretion, and professional boundaries when interacting with clients and visitors, including individuals who may be experiencing distress.

General Inquiries

• Respond to routine organizational inquiries and provide general information about The Blue Bench's programs and services.
• Direct individuals seeking services or assistance to the appropriate program, staff member, or resource.
• Recognize situations requiring specialized or immediate assistance and promptly involve the appropriate staff member.
• Maintain clear boundaries between reception responsibilities and specialized crisis, advocacy, clinical, and resource-line services.

Office and Administrative Support

• Receive, sort, and distribute incoming mail, packages, and deliveries; coordinate outgoing mail, shipping, and courier needs.
• Serve as an onsite point of contact for routine deliveries, vendors, service providers, and scheduled pickups.
• Provide routine administrative support, including copying, scanning, filing, document preparation, and related tasks.
• Monitor reception and general office supplies and communicate replenishment needs to Operations.
• Help maintain shared office spaces and prepare conference and meeting rooms for organizational use.
• Coordinate with Operations regarding routine facilities, building access, vendor, delivery, and other front-office needs.
• Assist with organizational projects and other related duties as assigned.
• Participate in required meetings and trainings and follow organizational policies and procedures applicable to the position.

Required Qualifications

• High school diploma or equivalent.
• Strong interpersonal, customer-service, and communication skills with the ability to provide a welcoming and professional experience for clients, visitors, staff, vendors, and community partners.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and routine interruptions.
• Ability to maintain confidentiality, exercise sound judgment, and remain professional in sensitive or unexpected situations.
• Ability to work independently, follow established procedures, and recognize when situations should be escalated to another staff member.
• Basic proficiency with computers and standard office technology, including email, calendars, and Microsoft Office applications.
• Ability to interact respectfully and effectively with individuals from diverse backgrounds and experiences.
• Reliable and punctual attendance with the ability to work onsite Monday through Friday, generally from 10:00 a.m. to 3:00 p.m.

Preferred Qualifications

• Previous experience in reception, customer service, office administration, hospitality, or a related role.
• Experience in a nonprofit, human services, healthcare, behavioral health, advocacy, or community-based environment.
• Familiarity with trauma-informed practices or experience working in environments involving confidential, sensitive, or emotionally difficult circumstances.
• Bilingual or multilingual abilities are valued but not required.

Physical and Work Environment Requirements This position is performed primarily in an office and reception environment. The employee must be able to operate standard office equipment, communicate effectively in person and by telephone, and occasionally move or transport routine office supplies and materials. Because the primary functions of this position involve reception, visitor support, and onsite office operations, regular physical presence at The Blue Bench is required.

Schedule This is a part-time position of approximately 25 hours per week. The regular schedule is Monday through Friday, generally from 10:00 a.m. to 3:00 p.m. Some limited schedule flexibility may occasionally be requested based on organizational needs, meetings, trainings, or special events.

About The Blue Bench The Blue Bench is a nonprofit organization dedicated to eliminating sexual assault and diminishing the impact it has on individuals, their loved ones, and our community. Through prevention education, advocacy, clinical services, and community resources, The Blue Bench works to create a community where everyone has the opportunity to live free from sexual violence. Employees are expected to contribute to an organizational culture grounded in respect, collaboration, accountability, inclusion, and survivor-centered practices.

Equal Employment Opportunity The Blue Bench is committed to providing equal employment opportunities and fostering an inclusive workplace. Employment decisions are made without unlawful discrimination based on any status protected by applicable federal, state, or local law. Compensation & Benefits This is a part-time, non-exempt position scheduled for approximately 25 hours per week. This position is not eligible for The Blue Bench's employer-sponsored benefits or paid time off (PTO). Eligibility for any other paid leave or benefits will be provided in accordance with applicable law and organizational policy.