BPO RFP Writer

MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across a wide range of industries. We are looking for a BPO RFP Writer who will lead the development of compelling proposals that secure high‑value clients across industries. Key Responsibilities Business Development – Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking. Strategic Research – Conduct market and client research to uncover new sales channels and partnership opportunities. Proposal Writing – Lead the RFP process, drafting, customizing, and refining proposals using both new content and recycled responses. Content Management – Maintain and update proposal templates, presentation decks, and client communication materials. Executive Engagement – Present proposals and strategies to senior leadership and C‑level executives with confidence and clarity. CRM Oversight – Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting. Brand Visibility – Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation. Qualifications Bachelor’s degree or equivalent experience in business, communications, or a related field. 5+ years of leadership experience in sales, proposal writing, or business development. Proven ability to translate strategic vision into actionable plans with measurable outcomes. Strong background in complex deal structuring, financial modeling, and contract negotiation. Experience in BPO and contact center operations (inbound, outbound, chat, email). Exceptional writing, editing, and presentation skills. Proficiency in Microsoft Office Suite and CRM platforms. Ability to work independently, manage multiple priorities, and travel as needed. Demonstrated thought leadership and ability to inspire cross‑functional teams. Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. Benefits Paid Time Off – Earn PTO and paid holidays. Incentives & Rewards – Participate in daily, weekly, and monthly contests with cash bonuses and prizes. Health Benefits – Comprehensive medical, dental, and vision coverage after 60 days of employment. Retirement Savings – Retirement savings programs where available. Disability Insurance – Short‑term disability coverage. Life Insurance – Life insurance options. Supplemental Insurance – Accident and critical illness insurance. Career Growth – Internal promotions and advancement opportunities. Paid Training – Earn while learning new skills. Work Environment – Team‑oriented culture that fosters collaboration and engagement. Casual Dress Code – Comfortable attire. Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations to qualified applicants or employees with a disability, unless such accommodations would cause undue hardship. At MCI, we embrace differences and maintain a work environment free from discrimination. MCI will not tolerate discrimination or harassment on the basis of age, ancestry, color, family or medical leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. #J-18808-Ljbffr MCI