Patient Access Manager

Job Description

Job Description

Join Evara Health—Driven by Purpose, Powered by People. 

At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact.

If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community—we invite you to explore a career with Evara Health.

Build a career that goes beyond a job—it changes lives. 

About This Role:

The Patient Access Manager (PAM) oversees patient registration, financial counseling, and patient access operations across Evara Health locations. This role ensures a smooth, timely, and accurate registration process while supporting a positive patient experience and alignment with organizational goals. The PAM provides staff guidance and training, monitors quality and performance, and analyzes operations to improve workflows, efficiency, and patient throughput.

What You'll Do:

• Patient Access Operations & Oversight
  • Oversee daily Patient Access operations, including pre-registration, benefit verification, registration, scheduling, and point-of-service collections.
  • Monitor registrations, work queues, staff productivity, scheduling accuracy, and service levels to ensure timely, accurate, and efficient operations.
• Team Leadership & Development
  • Ensure appropriate staffing and coverage while supervising, coaching, training, and evaluating Patient Access staff.
  • Participate in recruitment, scheduling, performance management, and disciplinary activities while ensuring staff have the knowledge and tools needed to succeed.
• Patient Experience & Service Quality
  • Model Evara Health customer care standards and ensure staff provide high-quality, professional service that supports patient satisfaction and efficient patient flow.
  • Resolve complex patient and operational concerns independently and escalate significant issues affecting satisfaction, service timeliness, reimbursement, or patient flow.
• Revenue Cycle & Performance Improvement
  • Direct efforts to improve point-of-service collections, reduce bad debt, and ensure accurate registration and pre-billing processes that support clean claims and reimbursement.
  • Monitor registration edits, denials, scheduling accuracy, and performance against service-level goals; identify deficiencies and implement process improvements.
• Compliance & Operational Excellence
  • Develop and implement best practices, policies, procedures, and training to improve Patient Access performance and consistency.
  • Maintain compliance with Evara Health, HIPAA, Medicare, Medicaid, commercial insurance, state, federal, and accreditation requirements while staying current on applicable regulatory changes.

Why You’ll Love Working Here:

 

• Meaningful Impact: From children to adults, our teams help meet the healthcare needs of communities across Pinellas County, impacting more than 75,000 lives each year. No matter your role, your work contributes to expanding access to care and improving the health of the communities that need us most.
• Career Growth: Whether you’re building your career from an entry-level role through our Pathways training programs or preparing to grow into leadership through the Healthcare Management Academy, we offer development programs designed to support your career journey and help you grow at Evara Health.
• Culture:  Join a USA TODAY Top Workplace where people are at the heart of what we do. From theme days and team celebrations to organization-wide events, recognition and opportunities to share your voice, we work hard to create a culture where you can have fun, feel connected, and know your contributions as a healthcare professional are valued.

Required Education & Experience:

• High School Diploma, or equivalent required, college degree preferred
• Minimum 5 years healthcare management experience

Culture & Benefits: 

At Evara Health, our mission-driven work starts with our people. We know that delivering exceptional care to our communities is only possible when our employees feel valued, supported, and connected to the work they do. That commitment comes to life through an employee experience designed to build connection, recognize contributions, and make Evara Health a great place to work—from employee picnics and appreciation events to monthly theme days, celebrations, and opportunities to come together as a team. We build on that culture with competitive compensation and benefits that recognize the important work our employees do while supporting their personal well-being, professional growth, and long-term success.

 

• Generous Paid Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• Paid Holidays & Birthday : Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.