New Patient Coordinator

New Patient Coordinator

It may sound cliché, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. If this sounds like you, please reach out to us. We can't wait to hear your story.

Our Vancouver Cancer Center is hiring a New Patient Coordinator to work with our new patients as a liaison between our practice, hospital, support services and payors to ensure that our patient experience and care is the best it can be during their cancer treatment journey.

If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity to be proud of what you do, to work hard, to have fun, to learn and grow, and to go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

Employment Type: Full-Time, 40 Hours M-F Location: Vancouver Cancer Center (Vancouver, WA)

Salary Range: $19.52-$30.95 per hour

*Final offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as, internal employee equity considerations.

Scope:

Under minimal supervision, serves as the patient's medical liaison among the practice, hospital, support services, and payors. Familiar with standard concepts, practices, and procedures and applies to a variety situations appropriately. Relies on experience and judgment to plan and accomplish responsibilities. Performs a wide variety of tasks. A certain degree of creativity and latitude is required. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Prior to a patient's first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc).
• Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner).
• Inquires about patient's family, medical, social services needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies.
• Ensures accurate document is in the medical chart.
• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics.
• May assist patients with obtaining financial resources.
• Provides educational materials to patient and family. Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc. Networks within the community to learn about and maintain an agency & services resource list.
• Responds to patient inquiries and provides solutions or options in a timely and professional manner.
• May assist coworkers with the resolution to non-routine & complex issues.

Qualifications

Education:

• High School diploma or equivalent required.
• Some college preferred.

Experience/Training :

• At least four (4) years of directly related experience such as medical office, coding or billing, patient advocate, or social services, required.
• Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
• Must be personable.
• Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word required.

More About Compass:

Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you! As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

Our Benefits:

When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen — whether it is caring for patients, caring for yourself and your family, or giving back to your community. That's why Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well-being. From health and wellness programs to retirement education and plans, we give you the tools to make great choices for your health and financial wellbeing now and in the future.

For benefit-eligible employees who work 20 hours or greater, we proudly offer the following:

• Medical, Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks
• Jeans Fridays!

For more details: Compass Employee Benefits

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.