Housekeeping Supervisor Field Operations - Tahiti Village

Tahiti Village Resort & Spa Housekeeping Supervisor

At Tahiti Village Resort & Spa we are looking for an energetic, professional team player with excellent communication skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for our guests.

Role:

Supervise the functions of the housekeeping department including quality assurance inspections in a defined Area of Responsibility. Maintain cleanliness threshold for Area of Responsibility.

Responsibilities:

• Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
• Maintain a flexible work schedule based on business needs of the Resort.
• Inspect guest units in Area of Responsibility to ensure completion of any necessary corrections.
• Maintain proper inventory and security of housekeeping supplies.
• Effectively handle guest issues while maintaining a professional demeanor.
• Conduct coaching and counseling for assigned employees in Area of Responsibility.
• Assist management in maintaining proper scheduling of employees.
• Assist in the recruitment and training of new employees.
• Oversee workers comp. injuries by appropriately documenting accidents and incidents; partnering with Security, HR and Housekeeping Leadership.
• Set-up employees for success during pre-shift meetings by collecting assignment sheets, assigning tablets and radios.
• Inspect check-out and available units in Area of Responsibility.
• Track assigned housekeepers progress throughout the day; partner with Status Board to provide updates of associates who are not meeting the credit per hour threshold.
• Provide assistance to any associate for any special requests such as rush units, VIP's, etc.
• Assist with the cleaning of units as defined by business needs.
• Answer & respond to radio calls in professional and friendly manner throughout the duration of the shift.
• Ensure all closets are clean, stocked and ready for use.
• Maintain and ensure excellent communication line between managers and coworkers.
• Ensure proper usage, labeling and training of chemicals in accordance with OSHA regulations.
• Partner with Security and department managers to follow proper lost and found procedures for items left behind in a guest room.
• Must manage time accordingly in order to complete the required work.
• Ensure proper care of housekeeping equipment.
• Ability to deliver and receive performance feedback in a professional manner.
• Comply with all safety protocol and training, sanitation policies and procedures.
• Perform all other job requests as assigned by management.

Requirements:

• 1 year experience in some area of housekeeping or janitorial as a supervisor preferable.
• Ability to work flexible shifts including nights, holiday and weekends.
• At least 18 years of age.
• Must possess excellent customer service skills.
• Must have a professional appearance and attitude.
• Must have effective oral and written communication skills in English
• Working knowledge of chemicals/ cleaning supplies including Safety Data Sheet and OSHA regulations, preferable.

Physical Requirements:

• Ability to bend, kneeling and stretching most of the working day.
• Able to stand and walk for extended periods of time.
• Able to work in areas containing dust, varying noise and temperature levels, lighting, vibration and air quality.

Work Posture Requirements:

· Sitting: Rarely

· Standing: Constantly

· Walking: Frequently

· Driving: N/A

· Bending (from waist): Frequently

· Crouching (squat): Frequently

· Kneeling: Frequently

· Crawling: N/A

· Climbing (stairs): Frequently

· Climbing (ladder): N/A

· Twisting: Frequently

· Reaching: Frequently

· Wrist Motion: Frequently

Carrying Requirements:

· Items Carried CLEANING SUPPLIES, KEYS, LINEN, VACUUM

· Distance: 10 YDS. MINIMUM

· Times Per Day FREQUENTLY

· Maximum Weight: 25 LBS

Moving/Lifting Requirements:

· Items Moved/Lifted: FURNITURE, SMALL APPLIANCES, VACUUM, CARTS, LINEN

· Times Per Day: Frequently

· Maximum Weight: 50 LBS

Moving/Lifting Levels/Heights:

· Floor: Frequently

· Knee: Frequently

· Waist: Frequently

· Chest: Frequently

· Overhead: Frequently

Push/Pull Requirements:

· Item Name: Furniture Frequency: Occasionally

· Item Name: Shampooer: Frequency: N/A

· Item Name: Vacuum: Frequency: Frequently

· Item Name: Utility Cart Frequency: Frequently

Environmental Conditions:

· Inside/Outside: Yes

· Hot/Cold Temperatures: Yes

· Wet: Yes

· Noise: Yes

· Power Equipment: Yes

· Traffic Hazards: No

· Chemical Hazards: Yes

· Heights: Yes

· Dust: Yes

· Close Quarters: Yes

· Fumes/Odors: Yes

EEO/Drug Free Workplace