Customer Care Consultant Portal Support (Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Department Description
Safety and security are at the heart of everything we do at Motorola Solutions. Our team supports the safety and security ecosystem by ensuring our tools, platforms, and customer channels remain seamless and highly accessible. We provide managed and support services with an "always-on" rigor to connect those in need with those who can help, standing side by side with our customers in the moments that matter.

Job Description

Join a collaborative, human-centric team focused on empowering our global partners. As a Customer Care Consultant, you will navigate our portal ecosystem to resolve multi-channel requests while fostering trust and partnership. We believe that everything starts with our people, and this role offers the opportunity to drive meaningful operational performance while expanding your professional potential.

Key Responsibilities:

System Troubleshooting & Resolution

• Troubleshoot and resolve customer system and access issues through multiple channels including phone support, active chat support, and Salesforce Case Management

• Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions

• Perform routine technical user setups and manage application accessibility across platforms

Cross-Functional Collaboration

• Network with internal business partners to coordinate fast, accurate issue resolution

• Multi-task efficiently between system tools during live customer interactions to optimize the resolution pathway

• Recommend continuous workflow and process improvements within the local service group

Job Requirements:

Technical Expertise

• Salesforce Service Cloud to navigate and manage ticket lifecycles from intake to resolution

• Multi-Application Management to quickly observe, oversee, and analyze technical datasets concurrently

• Technical Troubleshooting to dissect complex user access errors and platform malfunctions

Professional Experience

• Strong follow-through and ownership to see issues through to successful customer completion

• Adaptability and comfort navigating rapid changes in system architectures or process documentation

• Excellent communication to clearly outline technical workflows to non-technical business users

Target Base Salary Range: $40,000-$43,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-Hybrid

Basic Requirements

• High School diploma or equivalent

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.