Chief of Staff to Global Chief Claims Officer

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The Chief of Staff will serve as a strategic partner and trusted advisor to the Global Chief Claims Officer (GCCO), supporting the execution of the company’s claims strategy, driving key business management initiatives, and overseeing cross-functional project management. This pivotal role acts as a liaison between the GCCO, senior leadership, and various stakeholders across the organization. The successful candidate is a seasoned insurance professional with exceptional business acumen, project management skills, strategic thinking, and deep understanding of the P&C industry landscape.

Key Responsibilities

• Strategic Business Management:
• Partner with the GCCO to execute claims organization strategies and initiatives.
• Translate the GCCO’s vision into actionable plans and outcomes across the global Claims team.
• Drive operational excellence by overseeing key business management functions such as strategic planning, departmental budgeting, and executive reporting.
• Project Management & Execution:
• Direct the planning, execution, and delivery of complex, cross-functional initiatives, ensuring alignment with organizational objectives, timelines, and budgets.
• Oversee enterprise-wide transformation projects and process improvement efforts within the Claims function.
• Monitor project progress, identify risks and issues, and develop mitigation strategies.
• Executive Communications & Stakeholder Engagement:
• Prepare and review presentations, reports, and communications for internal and external stakeholders (Board, Executive Leadership, Regulators).
• Facilitate effective information flow between the GCCO and business leaders across regions and business lines.
• Organize and manage leadership meetings, offsites, and key events; drive follow-ups and accountability.
• Business Operations:
• Oversee Claims organization’s operating rhythm, including business reviews, leadership team meetings, and performance tracking.
• Identify opportunities for optimization and innovation in claims processes, structure, and technology.
• Leadership and People:
• Mentor and lead a small team of business/project management professionals.
• Foster a culture of excellence, collaboration, and continuous improvement.

Qualifications

• Bachelor’s degree required; Master’s degree (MBA, MS) preferred.
• Minimum 10 years of experience in property & casualty insurance; significant experience within Claims, operations, or business management required.
• Proven track record leading complex projects and strategic initiatives in a dynamic, matrixed environment.
• Exceptional interpersonal, organizational, and communication skills (written and verbal).
• Strong analytic, critical thinking, and problem-solving abilities.
• Experience working with executive leadership; ability to influence at all levels.
• Advanced proficiency with Microsoft Office, project management tools, and analytics platforms.
• Ability to work in New York City, including flexibility for in-person collaboration as needed.

Preferred Candidates Will Have

• Experience in consulting, strategy, or transformational roles within insurance or financial services.
• Familiarity with global operations, regulatory environments, and digital transformation in Claims

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.