Front Desk - Super 8 Houston/Webster NASA

Job Description

Job Description

Location: Super 8 Houston NASA (18103 Kings Row, Houston, TX 77058 – Clear Lake / Webster area)

Pay: $9.00 – $11.00/hr starting wage

Bonus: $250 bonus after 60 days (based on perfect attendance, punctuality, flexibility, and excellent service)

About the Role

Super 8 Houston NASA is seeking an upbeat, dependable Front Desk Agent to create a welcoming experience for our guests. In this role, you will manage check-ins and check-outs, answer inquiries, resolve guest concerns, process payments, and balance cash drawers at the end of your shift.

Shift Options & Availability

We offer flexible part-time schedules (3 to 6 days per week; 4 to 8-hour shifts). Candidates must be open to working weekends and holidays.

• 1st Shift (6:00 AM – 2:00 PM): Select days available (Thursday – Sunday)

• 2nd Shift (2:00 PM – 10:00 PM): Weekday and weekend coverage available (Monday – Sunday)

• 3rd Shift / Overnight (10:00 PM – 6:00 AM): Part-time coverage needed for 1–2 nights per week

Key Responsibilities

• Warmly greet and check guests in and out, ensuring a smooth arrival and departure process

• Process payments, balance cash, and accurately post charges to guest accounts

• Answer questions, make reservations, and handle guest complaints with professionalism and patience

• Coordinate with housekeeping and maintenance teams to maintain guest satisfaction

• Assist guests with special accommodations or accessibility needs

• Complete daily desk checklists and uphold property safety and operational policies

Qualifications & Requirements

• High school diploma or equivalent (some college preferred)

• 6 months to 1 year of customer service or hotel front desk experience preferred (trainable for the right candidate)

• Professional, well-groomed appearance with strong verbal and written communication skills

• Reliable transportation to the Clear Lake / Webster area

• Ability to work independently as well as part of a team

• Strong physical stamina, with the ability to stand for extended periods

Benefits & Perks

• Employee hotel discounts

• Discounted mobile phone service plan (available after 30 days)

• $250 performance and attendance bonus after 60 days