Front Desk

Description Employment Type: Full-Time Schedule: Monday-Friday Job Summary The Front Desk / Patient Services Representative is the first point of contact for patients, ensuring a welcoming, efficient, and well-organized check-in and check-out experience while managing the administrative and clerical functions that support daily clinic operations. Essential Duties & Responsibilities Greet and check in/check out patients in a courteous, professional, and timely manner Verify and update patient demographic and insurance information Collect co-pays, deductibles, and outstanding balances at time of service Schedule, reschedule, and confirm patient appointments Answer a multi-line phone system; route calls and messages appropriately Verify insurance eligibility and benefits prior to visits Scan, file, and maintain accurate patient records in compliance with HIPAA Manage waiting room flow and communicate wait times to patients Process referrals, work notes, and other patient documentation requests Maintain a clean and organized front office and lobby area Support clinical staff and management with administrative tasks as needed Qualifications Education & Certification High school diploma or equivalent required Prior medical office, front desk, or customer service experience preferred Experience 1+ years front desk/receptionist experience, preferably in a healthcare setting Experience with EMR/practice management systems and insurance verification preferred Knowledge, Skills & Abilities Excellent customer service, interpersonal, and phone etiquette skills Strong organizational skills and attention to detail Ability to multitask in a fast-paced, high-volume environment Basic knowledge of medical terminology and insurance processes preferred Proficient with computers, EMR systems, and standard office equipment Physical Requirements Ability to sit or stand for extended periods at a front desk workstation Occasional lifting of office supplies up to 20 lbs Work Environment Front office/reception area within a clinical immediate care setting Ortho OIC Orthopaedic Immediate Care is an equal opportunity employer. This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned. #J-18808-Ljbffr