Customer Service & Experience Representative

Job Description

Job Description

Salary: $18 $24 / hour

Customer Service & Experience Representative

Oltre Castings & Design Salem, Oregon
$18 $24 / hour
Full-Time | On-Site | MondayFriday

What You Get

Competitive pay with room to grow we reward skill development, not just seniority
Starting pay $18/hr with a documented skill-tier ladder advance through clearly-defined skill milestones, not time on the clock
Real promotion path our current Operations Manager started as a shop laborer. We promote from within.
401(k) retirement plan with company match up to 3%
Paid sick leave and paid vacation
Supplemental insurance available
Year-round work no hard seasonal shutdowns
Office and showroom environment clean, professional, customer-facing
Premium product high-end custom concrete pieces for luxury homes across the country
Small team, real impact your work matters here

Why Oltre?
Oltre Castings & Design manufactures premium cast stone fireplace surrounds and custom architectural concrete for luxury homes across the country. We're a Salem-based company that has grown every year since 2021. Our current Operations Manager started on the shop floor as a laborer that's the model we invest in. If you take pride in building something with your hands and want to be part of a company where your craftsmanship actually matters, this is the place.

What Youll Do
Serve as the customer's single point of contact across the full lifecycle from first inquiry through delivery and beyond. The goal is a concierge experience: one consistent person who knows the customer's project from day one and stays with them through installation and after.

Day-to-Day
First point of contact phone, email, walk-ins
Qualify leads gather project details, photos, and measurements
Follow-up communications on early-stage leads
Sample fulfillment ordering, cleaning, labeling, packaging, shipping
Showroom visits and consultations
Production status and timeline updates to customers
Shipping freight booking, tracking, delivery updates
Post-sale support install help, issue resolution, returns, warranty, claims
Ongoing dealer / wholesale order processing
Past-customer nurture and referrals

What Were Looking For
Reliable and punctual thats #1
Strong written and verbal communication; comfortable on the phone for extended
periods
Detail-oriented specs, measurements, and lead records have to be right the first
time
Able to manage multiple workflows in parallel without dropping balls
Comfortable with web-based tools CRM, e-commerce, freight and shipping portals
Prior customer service, sales support, hospitality, or design-adjacent experience
strongly preferred. This isn't an entry-level support role we're looking for someone
who can carry a customer through a high-value, custom project with confidence

Dont check every box? If youre reliable, willing to learn, and take pride in your work,
well train the right person. Apply anyway.