Customer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) $65,000$95,000 - 2041

Customer Support & B2B Client Relations Representative

A growing consumer brand is looking for a polished, relationship-driven Customer Support & B2B Client Relations Representative to manage both customer support and wholesale partner relationships. This role sits at the intersection of service and strategy you'll be the voice of the brand for individual customers and the trusted point of contact for B2B partners, ensuring every interaction reflects professionalism, care, and long-term thinking. If you take pride in turning support into genuine relationship-building, this is a great fit.

Key Responsibilities

• Manage inquiries from both individual customers and B2B wholesale partners
• Provide product education and ongoing support across all touchpoints
• Resolve issues promptly and professionally

Relationship Management

• Maintain strong, ongoing relationships with wholesale partners
• Foster long-term partner satisfaction and loyalty
• Represent the brand with a consistently professional, polished demeanor

Communication

• Communicate effectively via email, phone, and digital platforms
• Ensure timely, clear, and brand-aligned responses across all channels

Qualifications

• Experience in customer support or client relations
• Strong communication and interpersonal skills
• Detail-oriented and highly organized
• Comfortable working across multiple communication channels
• Professional, brand-focused demeanor

Interested? Send your resume to: View email address on click.appcast.io