Business Operations

You should be the kind of person who notices that an invoice didn't get sent, a deal slipped through the cracks, a new hire's benefits weren't set up, or a vendor renewed at a higher rate without telling us. Neurotic in the good way. We need someone who sleeps poorly when there's an open loop. The candidate we're looking for does the following: Own cross-functional projects end to end, from scoping through execution Build internal AI tooling to make existing business processes more efficient Develop dashboards, KPIs, and reporting to provide visibility into company performance (pipeline, growth, retention, etc.) Identify bottlenecks and opportunities across the business, and lead initiatives to improve efficiency and outcomes Stand up new functions, workflows, and systems from scratch as the company grows Support partnerships: track the pipeline, manage the relationships, and handle the logistics that keep deals moving Build the operating systems that don't exist yet, like the lead handoff between sign-up, sales, and CS Own finance ops: books, payroll, vendor bills, expense coding, and the monthly close with our accountant Own people ops: benefits, HR setup, onboarding, and IT setup for new hires Get SOC 2 documentation moving and keep us audit-ready 2–5 years in consulting, investment banking, or operations at a high-growth tech company, or a new grad with the right wiring You've used AI tools to automate real work You can operate autonomously and deliver without close supervision You're quant. You can build a spreadsheet that doesn't break, write a SQL query when you need to, and pick up new tools (Mercury, Rippling, Attio, Customer.io, Posthog) without hand-holding You're obsessive about follow-through. Most of this job is making sure things that should happen actually happen You write copy that sounds like a person wrote it. A lot of this is email, internal and external High tolerance for ambiguity, context-switching, and intensity. You like that finance in the morning and marketing ops in the afternoon sounds like a good day You're in SF or moving here. We work from the office Preferred qualifications: Ex-consulting (McKinsey, Bain, BCG) or IB is a strong signal. You've already been trained to be paranoid about details A technical degree (CS, engineering, math, physics), even if you took a non-technical path A year as chief of staff or BizOps lead at a scaling startup You've owned books, payroll, or an SOC 2 process before You care about building teams and culture, not just process #J-18808-Ljbffr