Fulfillment Center Zone Lead

Job Description

Job Description

Step into a day as our Fulfillment Center Zone Lead

You arrive on the floor with a clear plan and a calm, upbeat presence. You scan performance dashboards, align your team on targets, and make sure your area is stocked and ready. Throughout the shift, you coach associates, troubleshoot bottlenecks, and fine-tune workflows so orders move accurately and on time. Quality checks, process audits, and quick problem-solving are second nature. You communicate clearly, set expectations, and model professionalism and integrity—building ownership within your department.

Shifts

• Sunday - Wednesday (5:40 PM - 4:00 AM)
• Wednesday - Saturday (5:30 PM - 4:00 AM)

What you’ll lead

• Guide and motivate associates; serve as the go-to resource for your area.
• Hit and sustain SLAs by balancing people, process, and flow.
• Act as the subject-matter expert for departmental procedures and tools.
• Coach team members and support their development and cross-training.
• Maintain an efficient, well-supplied work area to meet daily goals.
• Foster a positive, respectful environment grounded in diplomacy and integrity.
• Own quality—verify production output meets standards.
• Audit processes to ensure strict adherence to SOPs.
• Partner with leadership and cross-functional teams to quickly resolve operational issues.

Qualifications

• 18 years or older; high school diploma or GED.
• 1–2 years of related experience with proven team-building and leadership.
• Calm under pressure; dependable with a strong sense of urgency.
• Excellent organization and efficiency in a fast-paced setting.
• Analytical mindset: define problems, gather data, establish facts, and draw conclusions.
• Comfortable working with minimal supervision.

Physical requirements

• Stand and walk for the duration of the shift.
• Climb, balance, kneel, crouch, or crawl for extended periods.
• Reach, pull, push, and lift items up to 50 lbs. of varied sizes and shapes.
• Safely operate warehouse tools and equipment (e.g., pallet jack, box cutter, carts) requiring coordinated movements.

Compensation

USD $19.75/Hr. + an additional $1.00/Hr. shift differential

Perks & benefits

URBN offers comprehensive benefits including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. Learn more at

You should be proficient in:

• Warehouse Experience

Curious about the role? Explore more here: Group Lead.