Business Systems Analyst (Insurance)

Responsibilities Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting Provide subject matter expertise to support outsourced service provider as needed. Ensure that business practices are represented in support scripts and incident management activities Proactively identify and suggest improvement areas for Operational Support Support internal/external audit requests Deliver End User Demos and Facilitate Training Provide training and guidance to new department team members to facilitate knowledge sharing and cross training Help coordinate and facilitate end user training sessions Must Have 7-8 years of relevant BSA work experience Strong understanding of the Software Development Life Cycle (SDLC) Knowledge and understanding of industry standard/best practices requirements gathering methodologies Knowledge and understanding of Information Technology systems and software development Strong understanding of testing methodology Ability to understand technical architecture design of business applications Working knowledge of requirements management tools Working independently as well as in project teams Nice to Have Understanding of insurance services operations Understanding of financial services operations; knowledge of internal operations and systems a plus Project Management experience is a plus Understanding of Scrum framework Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Sonoma Consulting