Implementation Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Implementation SpecialistJoin Clearspan and help businesses transform the way they communicate. We are seeking a motivated and customer-focused Implementation Specialist to support the deployment and enhancement of cutting-edge UCaaS and collaboration solutions. This role is ideal for someone who enjoys working directly with clients, solving technical challenges, and learning new technology in a fast-paced team environment.

What You’ll Do:
·       Partner directly with customers to onboard and implement Clearspan UCaaS and collaboration solutions.
·       Lead customer workshops to gather requirements, review workflows, and ensure successful project delivery.
·       Provision and configure UCaaS, collaboration, and communication systems using Clearspan tools and Microsoft Excel.
·       Manage multiple implementation projects simultaneously while maintaining exceptional customer service.
·       Test, troubleshoot, and validate system functionality while documenting and escalating technical issues when needed.
·       Handle MACD (Moves, Adds, Changes, and Deletes) requests and support trouble ticket resolution.
·       Provide remote support during installations and system cutovers.
·       Conduct database collection workshops create process documentation for customers.
·       Collaborate with internal product and professional services teams to improve customer experience and implementation processes.

What We’re Looking For:
·       Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field preferred; equivalent experience considered.
·       2 years of experience in software, telecom, or technical implementations.
·       2 years of experience with database provisioning or system configuration.
·       Experience provisioning PBX systems or UCaaS platforms is a strong plus.
·       Knowledge of BroadSoft, Call Centers, IVRs, or Microsoft Teams is preferred.
·       Familiarity with collaboration tools such as Zoom and Webex is a plus.
·       Strong Microsoft Office skills, particularly Excel.
·       Excellent communication, presentation, and customer engagement skills.
·       Strong organizational, time management, and problem-solving abilities.
·       Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.
·       Ability to work weekends or evenings – occasionally as required.   
·       Ability to work in our office in Plano, TX.  

What We Offer: 
·       Competitive base salary and performance-based bonus 
·       Comprehensive health, dental, and vision insurance 
·       401(k) plan with company match 
·       Flexible work options 

Why Join Clearspan?
·       Opportunity to work with innovative communication and collaboration technologies.
·       Collaborative and supportive team environment.
·       Exposure to a wide range of enterprise customers and technical projects.
·       Career growth and professional development opportunities.

If you are passionate about technology, customer success, and delivering high-quality implementations, we’d love to hear from you.

Clearspan is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Clearspan not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.