Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Pedriena Wheeler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. You will get continuous training, room for advancement, and an opportunity to be an integral part of a growing team of insurance agents.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Proficiently interact with customers on behalf of the company
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Establish, develop and maintain positive business and customer relationships 
• Reach out to customer leads through warm, referral, and cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Be a part of a group under a Fortune 100 conglomerate
• Keep abreast of best practices and promotional trends
• Provide quotes for customers
• Continuously improve through feedback

QUALIFICATIONS:

• Customer care skills
• Proven work experience as client - customer service representative
• Proven direct sales experience
• Knowledge of MS Office
• Familiarity with CRM practices along with the ability to build productive business professional relationships
• Highly motivated and target-driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback
• Willing to become licensed in Life/Health and bank certified

**P&C Licensed required
**Creole Speaker Required

Join us in learning and growing as you engage customers in ways to protect their families and assets

***Base pay + UNCAPPED COMMISSIONS included in pay