Program Supervisor (Family Shelter)

Job Description

Job Description

Salary: $70,000-$75,000/year

The Program Supervisor provides leadership and oversight of case management,
behavioral health coordination, and youth services within Just Compassions family
shelter program. This role ensures all participant-facing services are integrated,
trauma-informed, and aligned with a housing-first, low-barrier approach.

The Program Supervisor works in close partnership with the Shelter Operations
Supervisor to ensure seamless coordination between shelter operations and supportive
services. This position plays a critical role in program quality, staff development, and
participant outcomes.

Essential Duties

• Oversees service delivery across case management, behavioral health, and
  youth services to ensure alignment with housing stabilization and participant
  goals.
• Ensures all programming is trauma-informed, participant-centered, and
  consistent with a housing-first, low-barrier model.
• Collaborates with internal teams and external partners to ensure coordinated,
  high-quality services for families.

Job Functions

• Oversee and coordinate case management, behavioral health services, and
  youth programming to ensure integrated, participant-centered service delivery
  aligned with housing outcomes.
• Provide direct supervision, coaching, and performance management to program
• staff, supporting high-quality, trauma-informed, and family-centered services.
• Support staff in navigating complex participant situations, including crisis
  response, safety planning, and service coordination within a congregate shelter
  environment.
• Serve as an escalation point for complex participant situations, staff concerns,
  and service delivery challenges, ensuring timely and appropriate resolution.
• Partner with third-party behavioral health providers to ensure timely referrals,
  effective care coordination, and alignment with program expectations and
  contractual requirements.
• Ensure youth services programming is safe, developmentally appropriate, and
• compliant with child safety standards, including mandatory reporting
• requirements.
• Monitor participant flow, length of stay, and barriers to housing placement,
• supporting staff in progressing families toward stabilization and permanent
• housing.
• Monitor program performance, documentation quality, and compliance with
• funding, regulatory, and organizational requirements.
• Collaborate closely with the Shelter Operations Supervisor to align participant
• engagement strategies, communication, and incident response across the shelter
• environment.
• Coordinate with external partners, including Coordinated Care Organizations,
• schools, and community providers, to support comprehensive, wraparound
• services.
• Support cross-program collaboration and warm handoffs across internal
  programs,
• including HRSN, Rapid Rehousing (RRH), and Permanent Supportive
  Housing
• (PSH).
• Identify trends, service gaps, and opportunities for program improvement,
  contributing to continuous quality improvement and program development efforts.
• Model and reinforce a trauma-informed, equitable, and accountable team culture
  aligned with organizational values.
• Perform additional duties as assigned in support of program operations.

Qualifications

• Bachelors degree in Social Work, Human Services, or a related field (or
  equivalent experience).
• Minimum of three (3) years of experience in homelessness services, case
  management, or a related field.
• Minimum of one (1) to two (2) years of supervisory or team leadership
  experience.
• Experience working with families, children, and individuals experiencing
  homelessness.
• Strong understanding of trauma-informed care, harm reduction, case
  management practices, and housing-first principles.

Preferred Qualifications

• Experience working in shelter settings, particularly family shelters.
• Experience coordinating with behavioral health providers or Medicaid-funded
  services.
• Knowledge of HMIS or comparable data systems.
• Familiarity with HUD, SHS, or other housing program requirements.

Why Just Compassion: Benefits & Total Rewards

Just Compassion is committed to supporting the health, well-being, and professional
growth of our team members. Benefits for eligible employees may include:

• Medical, dental, and vision insurance plans
• Employee Assistance Program (EAP), providing confidential counseling,
  financial, and legal support at no cost to team members
• Individual Retirement Account (IRA) retirement savings option
• Paid time off (PTO) for eligible employees
• Paid sick time in accordance with Oregon law
• Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO),
  Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act
  (FMLA), as applicable
• Wellness time to support overall employee well-being
• Eleven (11) paid holidays annually
• Professional development opportunities

Just Compassion of East Washington County is committed to a policy of Equal
Employment Opportunity with respect to all employees and applicants for employment.
This policy prohibits discrimination on all legally recognized bases including, but not
limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age,
marital status, family relationship, disability, national origin, or service in the uniformed services.