Customer Experience (CX) Customer Care, Ford Energy

Customer Experience Lead – Ford Energy We made history, and now we work to transform the future – for our customers, our communities, and our families. You’ll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Ford Energy is a newly formed, wholly‑owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world‑class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid‑scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, U.S.-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry‑leading technology. We offer a competitive compensation package including performance‑based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world’s most iconic brands. In this position We are seeking a polished and organized Customer Experience Lead to join our communications and marketing team. You will serve as the architect of memorable experiences for prospective and existing Ford Energy customers, building trust and deepening relationships through thoughtfully curated interactions that reflect the caliber of the Ford Energy brand. The ideal candidate has a proven track record in high‑touch client relations with strong attention to detail, professional etiquette and communication skills. This role requires resourcefulness to navigate a large, complex parent organization and unlock unique Ford assets in service of Ford Energy’s marketing and sales mission. You will also lead Ford Energy’s merchandise strategy development and execution, requiring vendor and budget management and a sharp eye for brand‑consistent product design. This position will report to the Ford Energy Marketing Manager and partner closely with the Ford Energy sales team. Responsibilities Experience design and coordination: Plan, personalize, and execute customer‑facing experiences that build lasting relationships with prospective and current customers. Curated gifts: Source and deliver on‑brand gifts and amenities for key contacts, tracking preferences to ensure every interaction feels considered and genuine. Merchandise: Own the development and execution of Ford Energy’s merchandise program from concept through delivery. Sales team partnership: Collaborate closely with the Ford Energy sales team to align customer experiences and merchandise with account priorities and key relationship‑building milestones in the sales cycle. Cross‑functional navigation: Work through Ford’s broader corporate structure to secure access to experiences, venues, and resources that can support Ford Energy’s customer engagement goals. Relationship intelligence: Maintain records of customer preferences, relationship history, and past experiences to ensure continuity and consistency across every engagement. Concierge‑level communication: Serve as a polished, responsive point of contact for customer experience logistics with well‑developed professional etiquette at every touchpoint. Vendor management: Identify, negotiate with, and manage merchandise and experience vendors to ensure detail‑perfect and cost‑effective execution. Budget stewardship: Track and manage budgets for customer experiences, gifting, and merchandise, ensuring smart use of resources. Qualifications Client‑facing expertise: 5+ years of experience in high‑touch client relations, ideally supporting corporate or B2B relationships. Education: Bachelor’s degree in marketing, communications, business, hospitality, or related field. Even better, you’ll have A natural relationship‑builder with warmth, poise, and creativity who treats every customer interaction as an opportunity to leave a lasting impression of the Ford Energy brand. Merchandise/product experience: Experience developing, sourcing, or managing branded merchandise or promotional products, including working directly with vendors on specifications, production, and delivery. Event planning: Track record of organizing seamless events, including site selection, booking, and vendor management, and day‑of coordination. Impeccable communication: Exceptional written and verbal communication skills, with professional etiquette suitable for engaging senior executives and high‑value customers. Agentic optimization: Experience building AI‑native workflows. Extreme attention to detail: A demonstrated ability to anticipate needs, catch small details others miss, and execute under pressure. Organizational navigation: Comfort and creativity in working through a large, complex corporate structure to identify and secure resources, approvals, and access across business units. Discretion and professionalism: Ability to represent the Ford Energy and Ford brand with polish and confidence, exercising sound judgment and discretion with high‑profile customers. Project and vendor management: Strong organizational skills to manage multiple concurrent experiences, merchandise projects, vendors, and timelines without dropping details. Leadership Attributes Visionary strategic thinker able to navigate rapidly evolving global energy storage markets. Location & Travel This position is based in Dearborn, Michigan, with domestic travel required to support customer experiences (up to 20%). Benefits Immediate medical, dental, vision, and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized backup child care, and more Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees, family members, and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time. Salary & Additional Information This position is a salary grade 6 and ranges from $85,400-$143,200. This position is a salary grade 7 and ranges from $99,600-$166,600. This position is a salary grade 8 and ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate’s skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io. Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year. #J-18808-Ljbffr Ford Energy