Member Service Representative (Call Center), Hybrid

Member Service Representative (Call Center), Hybrid Job Category: Communications Center Requisition Number: MEMBE005395 Posted : May 5, 2026 Full-Time Hybrid Locations Showing 1 location Lone Tree Corp Office Home Office 9990 Park Meadows Dr Lone Tree, CO 80124, USA There are 3 schedules for this position - candidates need to have availability to work any of the three shifts below: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday 7:50am-4:50pm Monday-Friday 8:30am-5:30pm Monday-Friday Training is fully in-office 8am-5pm Monday-Friday. You’ll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and here’s what we expect of you: LEARN about our members and hear them and understand their situations. EDUCATE our members on the ways we can help them afford life. PROVIDE meaningful, careful, focused and ethical product solutions. PROCESS transactions like transfers and payments with courtesy and consummate professionalism. PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes. GROW with us by immersing in financial industry trends, products, services and technological advances. SHARE your knowledge on effective practices, competitive intelligence, and business opportunities. STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys. Who You Are You are AUTHENTIC and passionate about helping others. You ENJOY LEARNING and want a career…not just a paycheck. You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker. You’re COMFORTABLE AND CONFIDENT recommending and processing financial products like loans. You’ve won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness. You hold an informal or formal LEADERSHIP position at your current workplace. You EMBRACE CHANGE and seek new ways to serve our members and the community. You WORK WELL WITH OTHERS, even when things don’t go as planned. You are INNOVATIVE and thrive on challenges. You BELIEVE you can change the world for people and are making it happen! Multi-lingual capabilities to include Spanish highly preferred. We know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent. For Current Canvas Employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments. Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions). Other Important Information You’ll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week. You’ll use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position also requires manual dexterity, the ability to lift files, and flex paperclips. You may be required to bend, stoop, or stand on one leg while multiplying fractions and compounding daily, variable interest in your head. Just kidding — nobody can do that on one leg. Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, hybrid or remote work arrangements, and activities may change at any time. Applications accepted on an ongoing basis. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Canvas Credit Union