Finance Data Analyst & Application Support Engineer

Finance Data Analyst & Application Support Engineer

Location: Cincinnati (Day 1 onsite)

Must Have:

• ACH Business Acumen
• CICS
• PEP+ Functional Knowledge

Job Description

Application support analysts typically implement new business applications, analyze the requirements of end users, and then test and integrate applications. The daily duties of an application support analyst will depend on the applications that the company uses.

• Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded.

• Assist in the development of computer application systems.

• Minimize service disruption and the facilitation of service restoration within agreed SLA’s.

• Take ownership of the Incident Management process and act as the final point of technical escalation on clinical application issues, diagnosing root cause through a structured process of investigation.

• To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production.

• Root Cause Analysis activities to successfully identify root causes of problems.

• Proactively identify problem trends and known error conditions and work towards a permanent solution.

• Assist in the training and induction of new staff into the Application support team.

• Provide specialist professional advice and support throughout in relation to the support of all applications.

• Undertake strategic planning in relation to application system upgrades, new releases and migration to new systems both local and national.

• Develop and maintain Application Support standards and procedures and other documentation as required.

• Works with business users and support staff to resolve problems involving custom applications.