Operations Manager

Full-time

Katana Group

Role Description

We are looking for an operations manager capable of overseeing all daily operations at katana-us.com and its group, bringing structure, efficiency, and clarity.

Managing all daily operations across the company
Coordinating internal teams (support, creative, logistics, media buyers…)
Ensuring smooth execution of orders, customer support, workflows, and timelines
Implementing processes, SOPs, and operational improvements
Monitoring KPIs and maintaining operational dashboards
Managing communication with suppliers, partners, and external services
Supporting product launches and peak seasons (Black Friday, new brands…)
Troubleshooting operational issues and unblocking bottlenecks
Overseeing or coordinating website updates and changes when needed
Preparing the operational infrastructure for scale: new brands, more volume, more complexity
Working closely with the founder on strategic and execution-related decisions

Qualifications

Real experience in e-commerce operations
Extremely organized, reliable, and execution-focused
Strong problem-solving skills and can stay calm under pressure
Experience in team management and recruitment
Ability to build structure inside an environment that moves fast
Experience with online tools (Shopify, Notion, Slack, support tools…)
Fluent in English
Available full-time and long-term
Bonus: Ambition to grow into a Head of Ops → COO position

Benefits

Good compensation
Full remote flexibility (international applicants welcome)
A long-term role with high responsibility and autonomy
Potential career evolution (Ops → Head of Ops → COO)
Work with a team and founder with an ambitious and dynamic vision and execution
Being part of a fast-scaling international brand, a chance to build the operational foundation of a future 10-figure group

Apply

Vacancy posted 6 days ago

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