Executive Director - Product Manager, Sapphire Product

As a Area product owner affluent cards in the Branded card affluent product team, you build deep functional and technical understanding of the segment’s products, platforms, operations, and servicing strategies to guide delivery of technology solutions. You contribute to product vision and lead a team of product managers through discovery, design, and delivery. You partner closely with strategy, technology, analytics, data, and product stakeholders to deliver high-quality outcomes and continuously improve existing products.

JOB RESPONSIBILITIES

* Build a deep understanding of affluent customer needs and help evolve the segment value proposition. * Serve as a trusted advisor and primary point of contact for senior leaders, shaping priorities and execution for the segment’s book of work. * Uncover customer insights and opportunities; define customer problems and translate them into clear problem statements and solutions. * Develop and refine a book of work grounded in customer outcomes and key business objectives. * Own new features end to end, from ideation through launch and ongoing maintenance. * Lead and develop a team of product managers through the product development life cycle. * Partner closely with data, design, and engineering teams to run discovery and strengthen delivery ways of working based on customer feedback. * Set standards for writing initiatives, user stories, and acceptance criteria, and drive effective roadmaps and sprint planning. * Collaborate with other product teams and technology leads to align to the broader technology roadmap.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

* Seven or more years of product experience, including defining user experience needs, identifying go-to-market opportunities, and delivering new offerings. * Experience leading an agile delivery team aligned to a product, with strong working knowledge of agile practices. * Experience using common delivery and documentation tools (for example, Jira and Confluence).

• Passion for online and mobile experiences and awareness of industry trends.
• Strong written and verbal communication skills, including the ability to

present clearly and concisely to senior stakeholders. * Strong organization and self-motivation, with the ability to adapt plans based on changing priorities and market conditions. * Ability to drive outcomes across digital experience, product performance metrics, time to market, and stakeholder satisfaction. * Ability to influence cross-functional partners and manage multiple initiatives at the same time. * Bachelor’s degree required.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

* Experience using user-centered design practices to drive customer journey outcomes.

• Experience working with distributed scrum teams.
• Experience embedding risk and control procedures into delivery while

improving customer outcomes. * Experience in financial services. Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [ for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.