Marketing Associate

Computer Assembly Technician AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking to recruit a Computer Assembly Technician for our Twinsburg, Ohio location. This candidate will be responsible for assembling the custom built systems for customers and internal use. This position is an in‑person position and will require in‑office work at our Twinsburg, OH location. Key Responsibilities Assembling laptops, desktops, workstations, servers, and gaming computer systems. Follows quality control procedures; looks for mistakes and reports issues in the assembly process and faulty components. Assemble, solder, wire and repair electronic components, sub‑assemblies and finished goods. Perform assembly activities prior to and upon completion, such as cleaning, organizing and taking inventory of supplies. Provide excellent wire management inside each custom system and verify accuracy of the components on each order. Perform other duties as assigned. Qualifications Work from blueprints, layout drawings, and verbal instruction. Follow prescribed procedures, rules, and regulations. Strong attention to detail and detail oriented focus. Ability to work independently and as a part of a team. Expert knowledge of PC hardware and components. Ability to work under time constraints. A+ or other computer science related certificates preferred. 1 or more years of experience in assembling computer systems preferred. AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws. Computer Sales Representative AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking to recruit a Computer Sales Representative for individuals that possess knowledge and passion for computer hardware. Our Twinsburg, Ohio location offers a specialized sales position that will be responsible for communicating with clients regarding sales, support, and providing outstanding customer service. This position includes the opportunity for expansive growth based on performance. This position is an in‑person position and will require in‑office work at our Twinsburg, OH location. Responsibilities Accurately inspect, investigate, and process customer transactions such as orders, quotes, warranties, and upgrades. Present price, credit and terms in accordance with standard procedures and customer’s profitability profiles. Assist customers in product availability, parts compatibility, and price changes. Actively reach out to customers to obtain feedback on our policies, website, products, and services. Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction. Communicate status updates on customer requests. Answer incoming phone calls, chats, and emails while providing high level satisfaction to customers. Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Serve as the primary contact for customers to answer all technical and sales requests. Support the sales team by providing expert technical knowledge on PC related requests. Maintain up‑to‑date knowledge of PC industry trends, technologies, PC hardware and software components. Qualifications Extensive knowledge and understanding of PC hardware components, software, and compatibility. Strong professional verbal and written communication skills. Strong skills in sales and customer service. Ability to be courteous and attentive to the customer’s needs while maintaining proper phone and email etiquette. Proactive, self‑disciplined and able to work in both teams and independently. Ability to work under time constraints. Expert computer skills, knowledge of Microsoft Office, and multi‑line telephone systems. Possesses excellent organizational skills and discretion with confidential information. Specialized technical knowledge in industry fields for PCs/Laptops/Servers/Gaming/Etc. High School Diploma or GED. 2+ years of proven sales experience as a consistent performer. 2+ years of proven technical PC hardware knowledge in a related field. AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws. Customer Sales Agent AVADirect Custom Computers is seeking to recruit a Customer Sales Agent for our Twinsburg, OH offices. Candidates that are customer orientated, excited to learn, and have the passion to help others are welcome to apply. This position will serve as a liaison between our company and our customers by delivering outstanding customer service and creating a welcoming atmosphere for our customers. This position is an in‑person position and will require in‑office work at our Twinsburg, OH location. Responsibilities Present price, credit, and terms in accordance with standard procedures and customer’s profitability profiles. Accurately process customer transactions such as orders, payment, returns, and refunds. Verify accuracy and completeness of order details and payment information. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Assist with answering the front door and multiple email accounts. Accurately record customer satisfaction and conflict resolution history. Efficiently handle and document incoming customer orders and provide accurate information regarding availability of in‑stock items. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Communicate with customers to address inquiries, provide payment related information, and resolve payment issues. Provide services to customers such as order placement, status updates, and account information via phone, email, live chat, and messaging. Ensure ongoing customer satisfaction and resolve any issues. Reach out to customers to obtain feedback on our policies, website, products, and services. Qualifications Proactive and self‑disciplined. Strong professional verbal and written communication skills. Ability to be courteous and attentive to the customers’ needs while maintaining proper phone and email etiquette. Knowledge and understanding of PC hardware components and software. Ability to identify, troubleshoot, and problem‑solve in situations where information may be missing, misinterpreted, or appear to be unrelated. Expert computer skills, knowledge of Microsoft Office, and multi‑line telephone systems. Excellent organizational skills and discretion with confidential information. Ability to follow all company procedures, rules, and regulations. AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws. Marketing Associate AVADirect Custom Computers, a growing leader in the custom computer industry, is seeking applicants for a Marketing Associate position at our offices in Twinsburg, OH. This position will play an important role in the day‑to‑day functions of the marketing department and help improve our marketing presence across the board. If you are creative, passionate about marketing, and looking to continue growing in this field, this position is for you! This position is an in‑person position and will require work to be done in our offices located in Twinsburg, OH. Responsibilities Review marketing analytics, current market trends, and competitor information. Evaluate market penetration and return on investment of marketing campaigns. Ensure high levels of data integrity, accuracy, and transparency across all managed marketing tools. Owning and maintaining the current suite of reporting across the marketing team. Daily, weekly, monthly, and yearly reporting on marketing initiatives and campaigns as well as creating custom reports for future initiatives and needs for the team. Working with the marketing team to review performance on campaigns, offer statistical insights, concerns, and possible solutions. Developing and maintaining ad hoc reporting. Maintain branding continuity on all marketing initiatives. Collaborate with the marketing team to create, record, and edit social media posts including but not limited to posts, blogs, photos, forums, contests, videos (short and long form), streams, newsletters, and press releases. Execute branding and marketing campaign initiatives. Additional responsibilities as needed. Requirements Proficiency in Microsoft Excel and Google Sheets, including the use of formulas, pivot tables, and data visualization tools. Strong ability to independently analyze market data and identify trends, patterns, and actionable insights. Experience with social media, blogging, publications, and e‑commerce. Strong understanding of the 4 P’s – Product, Placement, Price, and Promotion – and how to properly market the AVA product through our marketing channels. Solid understanding of brand development, interactive commerce, and the creative process, with the ability to support data‑backed creative decisions. Ability to work independently and as a team and navigate tight deadlines in both respects. High School Diploma or GED required. 1 year of marketing‑related experience preferred. Knowledge and experience in Google Analytics preferred. AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws. Marketing Coordinator AVADirect Custom Computers is seeking applicants for a Marketing Coordinator position at our offices in Twinsburg, OH. This position will play a critical role in organizing marketing strategies and working with other departments to enhance relationships, branding, and overall marketing presence within the company. If you are passionate, creative, and looking to take your marketing skills to the next level, this position is for you! This position is an in‑person position and will require work to be done in our offices located in Twinsburg, OH. Responsibilities Collaborate with the sales team to create marketing strategies that are mutually beneficial to the company and the products we sell. Analyze marketing analytics, current market trends, and competitor information to determine next steps for future marketing campaigns. Execute branding initiatives of both the company and its products. Communicate with industry publications to execute product reviews. Manage and expand all social media accounts. Review and present analytical reports on a regular basis to guide the marketing team and the company in the proper direction. Maintain branding continuity on all marketing initiatives. Ensure that campaign goals are on track and align with company standards. Enhance relationships and presence within the community. Draft and review copies for press releases and monthly newsletters. Review, edit, and post social media posts including but not limited to posts, blogs, photos, forums, contests, videos (short and long form), and streams. Enhance pay‑per‑click advertising options and strategies on multiple platforms. Maintain and improve Search Engine Optimization. Additional responsibilities as needed. Requirements Expert knowledge in and experience in Microsoft 365, Google Workspace, formulas, pivot tables, and data visualization tools. Strong ability to independently analyze market data and identify trends, patterns, and actionable insights. 3+ years of experience with social media, blogging, publications, and e‑commerce. Strong problem‑solving and decision‑making skills. Strong understanding of the 4 P’s – Product, Placement, Price, and Promotion – and how to properly market the AVA product through our marketing channels. Ability to create strategies for the company to help improve branding and social media influence. Ability to work independently and as a team and navigate tight deadlines in both respects. Strong working knowledge of design, brand development, interactive commerce, and creative process. 3+ years of marketing experience required. High School Diploma or GED required. Bachelor’s degree in a marketing related field preferred. AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws. Shipping and Receiving Clerk AVADirect, a recognized and growing leader in the custom computer industry, is seeking a Shipping and Receiving Clerk for our Twinsburg, Ohio location. This candidate will be responsible for the expedient and accurate handling of merchandise into and out of the warehouse facility, along with assisting the Shipping and Receiving Manager in daily tasks, training procedures, quality assurance, and shipment control. This position is an in‑person position and will require in‑office work at our Twinsburg, OH location. Key Responsibilities Posts weight and shipping charges. Prepares bills of lading. Photographing all systems prior to shipment. Unload and process incoming stock. Process outbound shipments of inventory via UPS, USPS, FedEx, commercial carriers and will calls. Move, store and transfer materials, supplies and merchandise in and about a warehouse, loading dock and storage area. Performs manual, computer or RF functions to enter data in systems. Maintain stock in an organized fashion on shelves or in proper locations. Maintain warehouse in a clean and safe condition. Climb ladders to maintain upper level areas. Other duties as assigned. Qualifications Ability to become certified in the operation of warehouse equipment. Ability to lift, push or pull boxes/merchandise weighing between 50 pounds and 80 pounds. Ability to read, write and perform basic math and computer operations. Ability to follow instructions and take directions. Ability to perform tasks consistently and accurately. Physical activity to include standing and walking up to 8 – 9 hours with scheduled breaks. Prior experience shipping & receiving helpful. AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws. .NET Software Developer AVADirect, a recognized and growing leader in the custom computer industry, is seeking a .NET Developer located at 2045 Midway Drive, Twinsburg, Ohio 44087. A successful candidate will be responsible for designing, developing, and maintaining .NET applications using C#. You should have a strong background in software development and a solid understanding of object‑oriented programming. This position is an in‑person position and will require in‑office work at our Twinsburg, OH location. Responsibilities Develop and maintain .NET applications using C# Write clean, scalable, and well‑documented code Collaborate with other developers and participate in code reviews Troubleshoot, debug, and optimize code Contribute to the design and architecture of software Ensure software meets high‑quality standards Stay up‑to‑date with the latest technologies and trends Qualifications Bachelor's degree in Computer Science or a related field / or equivalent experience Understanding of .NET development Proficient in C# programming language Knowledge of .NET frameworks such as ASP.NET or .NET Core Strong problem‑solving and analytical skills Preferred Qualifications Experience with Azure DevOps or other project management tools is preferred. Company Culture: At our company, we value collaboration, innovation, and continuous learning. We offer a supportive work environment, opportunities for growth, and a competitive benefits package. AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws. Technical Support Specialist AVADirect, a recognized and growing leader in the custom computer industry, is seeking a Technical Support Specialist (Entry Level) for our Twinsburg, Ohio location. This candidate will be responsible for supporting customers with online as well as telephone diagnostic technical support, and repair of computer systems. The ideal candidate should possess a blend of strong communication and computer technical skills. This position is an in‑person position and will require in‑office work at our Twinsburg, OH location. Key Responsibilities Create a positive AVADirect Customer Service Experience. Provide assistance by troubleshooting incoming and outgoing calls to resolve customers complaints. Repair, communicate and resolve RMA systems. Validation of RMA requirements and provide approval of RMA requests as appropriate. Repair, communicate and resolve courier damage claims. Reply to technical based emails and/or message boards. Work with Production and Quality Control to determine potential solutions for hardware and software problems. Recommend corrections to procedures that prove detrimental. Effective and efficiently provide solutions to customers under time constraints. Capable of documenting problems in our support solution database. Communicate status updates on customer requests. Assist customers in the configuring of custom computers online and over the phone. Educate customers about terminology, features and benefits of products to improved product related sales and customer satisfaction. Accurately inspect, investigate, and process customer transactions such as orders, quotes, warranties, upgrades Verify compatibility of new orders and contact customers with solutions to resolve technical issues. Work with contractors and vendors providing remote support. Qualifications Capability of troubleshooting all aspects of a custom desktops, servers and/or notebook’s either on‑site or remotely. Specifically: RAID’s 0,1,5,10 SLI and Crossfire Operating Systems Windows 7, 8, 8.1, and 10 Windows Server 2008 and up Remote Connection BIOS Setups Strong organizational skills. Ability to work in both teams or independently. Ability to work under time constraints. Strong knowledge and an understanding of PC hardware components and software. Understanding of all Microsoft applications. Minimum 2 - 3 years’ experience providing hardware technical support and troubleshooting computer systems. AVADirect Custom Computers is an equal opportunity employer. AVADirect provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, disability, or veteran status in accordance with applicable laws. #J-18808-Ljbffr