Service Advisor

Position Title: Service Advisor Reporting to: Service Manager Department: Service Job Summary The Service Advisor is expected to be a liaison between the Service Department and Customers. The Service Advisor will take ownership of all Repair Orders that they open as well as support all other Repair Orders until they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance. Responsibilities Greet customers, establish rapport, and gather repair issue information. Communicate intake of repair orders to the Foreman. Create and present customers with estimates and repair plans. Maintain communication with Technician, Foreman, and Customer to ensure timely repair completion and customer satisfaction. Collaborate with Parts Dept. to ensure timely ordering and prevent delays. Identify, manage, and process warranty repairs, working with the Warranty team for compliant documentation. Update customers on status throughout the repair process. Meet or exceed service upselling goals. Handle customer pick‑up. Process customer invoicing and payments. Adhere to all safety policies and maintain a safe environment for customers and employees. Perform other duties as assigned. Qualifications High school diploma required; technical education in Automotive, Diesel, or related field a plus. Experience in a shop environment, heavy‑duty diesel shop experience preferred. Experience with EDS software preferred. 2+ years sales experience, specifically upselling service. 3+ years experience and industry knowledge preferred. Strong written and verbal communication skills. Benefits Competitive salary. Tool programs available for entry‑level technicians. Health benefits including medical, dental, vision, and life insurance. 401(k) with company match. Paid time off plus 7 company paid holidays. Opportunities for internal growth in a productive work environment. Work Conditions This position regularly requires walking, standing, sitting, stooping, bending, kneeling, climbing stairs, pushing, pulling, twisting, lifting 50+ lbs., and working in various weather conditions and noise levels. The list above is not exhaustive; employees may be assigned other tasks as needed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire. CPS& S is a smoke‑free and drug‑free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC). #J-18808-Ljbffr